Technician Operations

Technician Operations Meter - 3.6 Phoenix, AZ Job Details Full-time 1 day ago Qualifications Project reporting Network troubleshooting Equipment troubleshooting Mid-level Automating deployment processes Computer hardware Hardware support Quality standards in production Root cause analysis Onboarding process management Escalation handling Project stakeholder communication Cross-functional communication Progress tracking (project management tasks) Stakeholder management Full Job Description Meter's ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation - and that's where you come in. The Technician Operations team is the live backbone of Meter's deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers. A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it's built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you'll build Meter for technicians. By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you'll ensure our product works where it matters most: in the field. What success looks like Your fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will: Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.

Raise quality standards:

Reduce rework rates