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Information Technology Technician
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Advent Technologies, Inc
Modesto, CA (In Person)
$62,400 Salary, Full-Time
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Job Description
Information Technology Technician Advent Technologies, Inc Modesto, CA Job Details Full-time $20
- $40 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Desktop computer repair Customer communication Software troubleshooting IT user and group management Data permissions Customer service Hardware maintenance Windows Microsoft Office Managing clients in a customer support role IT infrastructure Driver's License Cloud service support Computer hardware Desktop (troubleshooting support) Desktop administration Hardware diagnostics Full Job Description About Us Advent Technologies is a growing
MSP/MSSP
supporting clients across a wide range of industries. In addition to IT services, we provide and support phone systems, camera systems, cabling infrastructure, and voice/internet services. We take pride in our collaborative team environment and commitment to delivering exceptional customer service. Job Summary We are seeking a full-time Tier 1 / Tier 2 Helpdesk Technician with strong customer service and technical troubleshooting skills. This role serves as a frontline support resource while also handling intermediate technical issues and escalations. The ideal candidate can efficiently resolve common end-user issues, contribute to root-cause analysis, and support small-to-mid-sized infrastructure environments. Responsibilities- Serve as the first point of contact for client technical issues
- Diagnose and resolve common endpoint issues (Windows, Mac, Office 365)
- Provide remote and occasional onsite support
- Walk users through step-by-step troubleshooting
- Properly document, track, and close tickets in the helpdesk system
- Escalate unresolved issues following defined procedures
- Maintain high customer satisfaction through clear communication and follow-ups
- Troubleshoot Active Directory, file shares, and user account issues
- Support Microsoft 365 environments (Exchange Online, Teams, OneDrive)
- Assist with Windows Server troubleshooting and maintenance
- Perform advanced endpoint troubleshooting and root cause analysis
- Participate in incident response and resolution for outages
- Assist with onboarding/offboarding processes and system provisioning
- Identify recurring issues and recommend long-term solutions Shared Expectations
- Maintain accurate and detailed documentation of all work
- Follow cybersecurity best practices in all customer interactions
- Monitor and respond to alerts from managed systems (RMM tools)
- Participate in continuous learning and skill development
- Occasionally travel to client sites for onsite support Required
- 2+ years of experience in IT support (MSP experience preferred)
- Strong customer service and communication skills
- Experience supporting Windows and Mac operating systems
- Experience with Microsoft 365 (user support and troubleshooting)
- Experience with Active Directory (user management, permissions)
- Experience with hardware troubleshooting (break/fix, RMA)
- Ability to prioritize and manage multiple tickets simultaneously
- Valid California Driver's License and reliable transportation Preferred
- Experience with Windows Server administration
- Networking fundamentals (DNS, DHCP, VPNs)
- Experience with RMM and PSA tools
- Familiarity with security best practices in managed environments Job Type Full-time Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off Work Location In person
Job Type:
Full-time Pay:
$20.00- $40.