IT User Support Technician III

IT User Support Technician III County of Riverside - 3.8 Moreno Valley, CA Job Details $73,923.46 - $109,212.30 a year 3 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance Life insurance Qualifications Software deployment Research Windows Software installation High school diploma or GED Non-CDL Class C Driving IT Full Job Description For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies. The Riverside University Health System - Medical Center, located in Moreno Valley, is recruiting for an IT User Support Technician - Level III position. The IT User Support Technician III, on the help desk or in the field will troubleshoot technical problems, resolve highly complex issues and provide solutions. They will provide technical assistance and support of computers, laptops, printers, departmental applications and local area networks through remote and onsite services. They will research, plan, install, configure, troubleshoot, maintain and upgrade desktop software and hardware and operating systems. Additionally, they will troubleshoot and resolve hardware, software and connectivity problems including user access and component configuration. Incumbents in this class exercise a high degree of independent judgment, provide project oversight to subordinate staff, are considered subject matter experts and perform the most complex assignments that require extensive knowledge and proficiency. Competitive candidates will possess four or more years, within the last five years, of IT job-related experience preferably within a medical or hospital setting. Meet The Team! Riverside University Health System consistently receives national recognition for its progressive and innovative care, as well as being known as one of the top employers in the region. Mission..."Improve the health and well-being of our patients and communities through our dedication to exceptional and compassionate care, education, and research."

EXAMPLES OF ESSENTIAL DUTIES

Serve as Tier 2 and Tier 3 support for user endpoint devices, including workstations, laptops, mobile devices, phones, scanners, workstations on wheels (WOWs), audio/video equipment, cameras, microphones, and related peripherals. Deliver high-quality customer service through phone support, remote assistance tools, and onsite visits as needed. Intake customer service requests using ITSM platforms such as ServiceNow, diagnose root causes, and resolve technical incidents within established service level agreements (SLAs). Manage the lifecycle and inventory of endpoint devices by provisioning, configuring, and deploying endpoints and associated software, utilizing appropriate technologies and solutions. Support, troubleshoot, and resolve issues related to software and applications on endpoint devices. Ensure device health, compliance, security, and performance of endpoint systems are maintained through effective management practices. Support system upgrades, configuration changes, group policy management, and maintain secure systems. Assist and train users and staff in utilizing software, applications, workflow operations, documentation, and productivity tools. Provide user account and access support, including troubleshooting onboarding, offboarding, and user management activities within Active Directory (AD), Entra, and EPIC systems. Plan, research, and report on projects and complex tasks, offering oversight and mentorship, and serving as a subject matter expert (SME) to subordinate IT staff. Collaborate with departments to identify opportunities for technology to enhance patient care, patient safety, communication, and operational efficiency.

MINIMUM QUALIFICATIONS

Education Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. test. IT job-related course work from an accredited college, university, or trade school in computer science, computer information systems, data processing, information management, or a related field to the assignment is preferred. Experience Four years of successful journey level IT job-related experience, one year of which included either lead person duties or technically advanced IT job-related work. (One year as an IT User Support Technician II will satisfy the one year of lead or technical advanced experience requirement.) Other Requirement Possession of a valid

California Driver License:

Class C Required IT-Related Skills Determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, Outlook, and voicemail. Preferred IT-Related Skills Installing, maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives, activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows, Outlook, voicemail, and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC/Network performance diagnostic and tuning tools. Knowledge Of The principles, methods, and techniques used in the course of work for the IT User Support Technician series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval. Ability To Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

SUPPLEMENTAL INFORMATION

Application Status How to confirm your application was received or check on the status of your application, log-in to www.

GovernmentJobs.com, click on your name in the upper right corner and click on "Applications & Status". Sign Up for Job Alerts Go to www.

RC-HR.com, click on "Careers," click on "County Job Openings" and click on the "Subscribe to Job Alerts" icon.

For questions regarding this recruitment:

Contact Richard Griego at (951) 955-5162 or . Please allow 1-2 business days for a response to general inquiries. ________________________________________________________________________________________

APPLICATION INFORMATION

Veteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at or toll-free 1-855-524-5627.