Tier 2 MSP Technical

At our company, we're not just building an IT support team—we're building careers. We provide fully managed infrastructure, security, and VCIO services for small business clients, and we're looking for a Tier 2 Technician who wants to grow with us long-term. This is a hands-on support role ideal for someone who has solid technical skills and is ready to take on more responsibility over time. You'll work across multiple environments, support a wide variety of technologies, and collaborate with a seasoned team focused on removing IT burdens from our clients so they can thrive. Responsibilities Troubleshoot and resolve escalated hardware, software, and network issues from Tier 1 Support Microsoft 365 services: user access, mailbox issues, Teams/SharePoint Assist with configuring firewalls, Wi-Fi access points, and other network equipment Maintain clear documentation of tickets, resolutions, and client environments Collaborate with senior engineers on larger projects or migrations as needed Contribute to a supportive, client-centered team culture Sales of new technology hardware and software Required Skills & Experience 2-4 years of technical support experience in a help desk or MSP environment Familiarity with Microsoft 365 (Exchange Online, Azure AD, MFA) Solid understanding of basic networking concepts (IP, DNS, DHCP, VPN) Experience supporting Windows desktops, printers, and basic server functions Ability to communicate clearly with clients and balance priorities effectively Preferred (Bonus) Skills Experience with Meraki, Ubiquiti, or SonicWALL Exposure to virtualization (VMware, Hyper-V) Familiarity with RMM/PSA tools or PowerShell scripting IT certifications (CompTIA, Microsoft, etc.)

Compensation & Benefits Pay:

$25.00 - $35.00/hour based on experience

Benefits:

401(k) Medical, dental, and vision insurance Paid time off and holidays Schedule Monday to Friday 8-hour day shifts On-site (Napa, CA) Must pass a background check Why Join Us? We're building an IT services company that not only delivers excellent technology solutions, but also provides a clear career path—where you can start with us and grow all the way through retirement if you choose. You'll gain exposure to a wide range of technologies, clients, and scenarios that most internal IT roles can't match. With our decades of experience, trusted vendor partnerships, and team-oriented culture, you'll get the support and mentorship you need to level up—technically and professionally. to be part of a company where your growth is part of the plan.

Job Types:

Full-time, Permanent Pay:

$25.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance Ability to

Commute:

Napa, CA 94558 (Required) Ability to

Relocate:

Napa, CA 94558: Relocate before starting work (Required)

Work Location:

In person