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Field Technician
Job
KairosIT
Petaluma, CA (In Person)
Full-Time
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Job Description
Join Kairos IT as a Field Technician and become the operational backbone of our client technology delivery. In this dynamic role, you'll manage the entire device lifecycle, ensuring top-notch service and support for our clients. You'll have the opportunity to work on-site with clients, providing hands-on hardware and network troubleshooting, and ensuring every interaction leaves a lasting positive impact. As a Field Technician, you'll be responsible for device onboarding, client shipping, and on-site visits when remote solutions aren't feasible. Your expertise will be crucial in resolving support tickets efficiently and contributing to our internal knowledge base for continual improvement. Be part of a team that values professionalism, documentation rigor, and a client-first approach. This role is perfect for a proactive individual who thrives in a fast-paced environment and is committed to delivering exceptional service. You'll work closely with non-technical stakeholders, managing expectations and reinforcing client confidence with every interaction.