Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
DNOC Tier II Technician - Incident Management
Job
NewGen Technologies, Inc.
Aurora, CO (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
55
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job Requirements Aurora, CO Top Secret/SCI CI Polygraph Senior Level Career (10+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description NewGen Technologies has an opening for a Government Network Operations Center (DNOC) Tier II Incident Management Technician to support the customer's computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks. Responsibilities Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices Respond to, update, and resolve incident tickets within ServiceNow Administer networks including hardware, systems software, applications software, and all hardware configurations Coordinate network operations, maintenance, repairs, or upgrades Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)) Modify and troubleshoot layer three routing across the enterprise network Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks. Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents Diagnose hardware and software problems and coordinate the replacement of defective components Requirements