Tier 1 Level II Lead

Tier 1 Level II Lead Sharp Solutions inc - 1.8 Denver, CO Job Details Full-time $36,000 - $38,000 a year 8 hours ago Benefits Dental insurance 401(k) Paid time off Vision insurance Qualifications Government information & network security

SCCM GPO BMC

Remedy IT service management iOS Software implementation Healthcare information & network security Application deployment Mid-level Windows Software installation Android Microsoft Office System maintenance Analysis skills Patch management Team management Financial services information & network security Computer hardware HDI Certification Hardware support Customer support ticket management Scripting Organizational skills IT services information & network security IT 2 years Communication skills Active Directory management Mobile devices Full Job Description Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.

JOB RESPONSIBILITIES

Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. End User Support includes Desktop support services that cannot be resolved remotely by Tier I.

Routine Duties/Job Requirements:

• Install, upgrade, and maintain application software for all USGS equipment in accordance with SOPs.
• Ensure that the latest virus scanning software versions and updates are installed and running on all USGS PCs and laptops.
• Create and maintain baseline computer images in accordance with policy and SOP's.
• Deployment of software via Active Directory Group Policy Object (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM) or other tools.
• Ensure latest approved BIOS and patches are applied to PCs and Laptops.
• Perform remediation procedures in response to security vulnerability reports.
• Print and file server configuration changes
• Maintain file share structure and permissions for end user data
• Provide customer technical assistance at the desktop on hardware and software for the USGS user community.
• Configure, test and install printers, scanners, network copier/printers.
• Install and manage desktop and laptop operating systems, including and up to Windows 10 Professional and Apple OS Catalina.
• Mobil support, iOS devices (iPhone, iPad) and Android devices.

Qualifications 2 years of related experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive Excellent problem-solving skills including and the ability to provide diligent, prompt, and courteous responses to customers. Strong written and oral communication skills and ability to talk to anyone across an organization. Analytical skills and be a creative self-starter with the ability to work both independently and as a team player

Pay:

$36,000.00 - $38,000.00 per year

Benefits:

401(k) Dental insurance Paid time off Vision insurance

Work Location:

In person