Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Technical Engineer | Level II [210968] Aquent Talent - 4.0 Hartford, CT Job Details Full-time $35.78 - $41.98 an hour 6 hours ago Benefits Health insurance Dental insurance Vision insurance Retirement plan Paid sick time Qualifications Customer communication Employee relationship building High school diploma or GED Driver's License Internal employee customer service Full Job Description Our leading insurance client is seeking a driven and capable IT Support Technician to join our team full-time in their Hartford office. In this position, you will execute a variety of tasks related to the installation, upkeep, and issue resolution for our networks, servers, workstations, audio/video (A/V) systems, voice/VOIP, and facility technology. As a senior-level technician, you will not only manage daily troubleshooting with a high sense of urgency but also direct complex IT initiatives, mentor peers, and serve as a crucial bridge between internal business groups and our engineering partners.
What You Will Do:
Technical Support & Troubleshooting:
Lead, plan, and organize technical support for computers, network hardware, A/V setups, servers, and related peripherals within established enterprise guidelines.
Project Leadership:
Direct and manage complex IT initiatives while balancing routine day-to-day support activities; dynamically adjust your focus based on shifting business demands.
Documentation & Standards:
Implement, document, and uphold procedures for problem identification, resolution, and installation support. Offer guidance to internal customers regarding equipment standards and technology expenditures.
Collaboration & Relationship Building:
Foster and sustain positive working relationships with internal users, management, engineering partners, and your peers.
Mentorship & Culture:
Serve as an exemplary model in support of our corporate culture. Coach, guide, and help coordinate project and support duties for fellow team members.
Compliance:
Comprehend and strictly follow corporate policies and guidelines pertaining to asset management, travel expenses, and overtime.
Must-Haves:
Education:
High School diploma or equivalent.
Experience:
Three (3) years of direct, customer-facing end-user technology support experience.
Licensure:
An active Driver's License (required solely for commuting to and from the office).
Availability:
Ability to work full-time onsite at our Hartford location. Flexibility for occasional travel and overtime as dictated by business needs.
Preferred Skills & Competencies:
Advanced Technical Knowledge:
In-depth understanding of Microsoft Operating Systems, Microsoft Office suites, and Mac/iOS environments.
Infrastructure Expertise:
Strong knowledge of desktop/laptop setups, Telephony/VOIP, A/V and collaboration tools, server operations, and network topologies.
Problem-Solving Skills:
Demonstrated ability to identify and fix complex hardware, software, facility, and network infrastructure issues across workstations, servers, and voice systems.
Leadership & Maturity:
Solid project management abilities paired with the professional maturity to positively represent the IT department. Prior experience coaching or guiding team members is highly desired.
Communication & Service:
Outstanding oral, written, and interpersonal communication skills. Ability to accurately evaluate customer needs and resolve issues with a strong sense of urgency. The target hiring compensation range for this role is $35.78-$41.98 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. #LI-MH1 Client Description Aquent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits ! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive. #LI-Onsite
