Associate IT Infrastructure Support Technician

JOB SUMMARY

The Associate IT Infrastructure Support Technician is responsible for maintaining and supporting operational technology (OT) and IT network infrastructure within a manufacturing environment. This role focuses on network reliability, system integration, troubleshooting, and ensuring secure and efficient connectivity between IT and OT systems.

KEY RESPONSIBILITIES

Monitor and maintain OT network infrastructure including switches, routers, and firewalls Perform hardware and software upgrades within OT environments Troubleshoot network connectivity, configuration issues, and hardware failures Support repair and replacement of manufacturing PC workstations Diagnose hardware issues, replace components, and install required software Collaborate with IT teams to ensure seamless integration between IT and OT systems Implement and support cybersecurity measures for OT systems and data Maintain documentation for network configurations, procedures, and troubleshooting Provide technical support and training to end users on OT systems Participate in network upgrade and improvement projects

REQUIRED QUALIFICATIONS

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) Proven experience in network support, preferably in OT or manufacturing environments Strong knowledge of VLAN, LAN, WAN, firewalls, switches, routers, and wireless technologies Understanding of networking protocols such as TCP/IP and UDP Experience in PC hardware/software troubleshooting and repair Strong problem-solving and analytical skills Excellent communication and teamwork abilities

PREFERRED QUALIFICATIONS

Familiarity with SCADA, PLC, and Industrial IoT systems Knowledge of cybersecurity best practices Relevant certifications such as Cisco or CompTIA Network+ WORK

ENVIRONMENT

Manufacturing/industrial setting with exposure to equipment and systems Fast-paced environment requiring quick troubleshooting and response