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Service Assurance Agent

Job

Federal Express Corporation

Miami, FL (In Person)

Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/1/2026

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Job Description

Req ID:
P25-341068-1
Service Assurance Agent Company:
Federal Express Corporation Category:
Facility Operations Employment Type:
Full Time Worker Sub-Type:
Regular Scheduled Weekly Hours:
Posting End Date:
Remote:
No Location:
10000 Nw 21st St, Miami FL 33172, United States Apply Share Job Description Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned. High school diploma/GED Eighteen (18) months FedEx experience. Ability to complete all basic and re currency training. Knowledge of FedEx operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including word processing, spreadsheets, databases and graphics. Full-time AM Monday-Friday 0600-1500 The desired location for this position would be Doral, FL. Employees will be required to work at the FedEx location five days a week.
Preferred Qualifications:
   
Pay Transparency:
     
Pay:
 
Additional Details:
The desired location for this position would be Doral, FL. Employees will be required to work at the FedEx location five days a week. For details on our comprehensive benefits, click here . Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com . Applicants have rights under
Federal Employment Laws:
Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act E-Verify Program Participant:
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice ( bilingual ) Right to Work Notice ( English ) / ( Spanish ) Similar Jobs Learn More Drivers Package Handler Pilot Professional Retail Maintenance Student Programs Facility Operations Life At FedEx Hiring & Development