Job Description
Client Technologies Technician - Intermediate Tech Army - 5.0 Tallahassee, FL Job Details Full-time | Contract 1 day ago Qualifications Desktop computer repair Microsoft Outlook Software deployment Laptop (troubleshooting support) Hardware maintenance Printer (troubleshooting support) Software installation Driver's License Productivity software support Computer hardware Desktop (troubleshooting support) Computer management Desktop applications Technical customer support for office equipment Customer support Desktop administration Hardware diagnostics Peripheral hardware support Operating system installation Full Job Description
INTERVIEW
= Onsite / Virtual JOB TYPE
= Onsite Scope of Work/Job Characteristics The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows: " Configure and install software for IT user desktops and laptops; " Installation and support for mobile devices, including laptops, Chromebooks, etc.; " Installation and support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.; " Network cabling installations and terminations; " Perform Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs); " Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware; " Maintain desktop software and hardware; " Hardware and software troubleshooting (for both Department staff and inmate PCs); " Support mobile workforce; " Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems; " Troubleshoot problems using scripts and checklists as guides; " Escalate to Tier 3 support when necessary; " Document problems and resolutions; " Perform end-user training, when applicable; " Provide quality customer service; " Participate in the testing and evaluation of new desktop packages; " Implement prototypes; " Provide support for printers and peripherals; and " Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories. Required Qualifications A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable. The Department requires the following experience, skills, and knowledge for this position: " A minimum of two (2) years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.; " Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer; " Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment; and " Possess a valid Driver's License. Preferred Qualifications The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position: " Experience with installing and troubleshooting 3270 emulation software; " Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals; " Experience using imaging software for deploying desktop PCs; " Experience providing Voice Over Internet Protocol (VoIP) phone support; " Experience providing Virtual Private Network (VPN) client support; " Experience working for a criminal justice agency; " Knowledge of IT standards in a criminal justice environment; " Experience supporting end users in a criminal justice environment; and " Ability to work independently and communicate effectively.
