Job Description
Client Technologies Technician-Entry to Mid-Level Tech Army - 5.0 Tallahassee, FL Job Details Full-time | Contract 2 days ago Qualifications Desktop computer repair Network troubleshooting Enterprise software Hardware maintenance Wi-Fi protocol Internal employee customer service Desktop (troubleshooting support) Computer management Desktop administration Hardware diagnostics Full Job Description
INTERVIEW
= Onsite / Virtual JOB TYPE
= Onsite Scope of Work/Job Characteristics The DCSA will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows: Desktop Support and Troubleshooting Install, configure, and maintain desktop hardware, laptops, printers, mobile devices, and peripheral equipment; Diagnose and resolve software, hardware, networking, M365, and profile-related issues; and Provide support for VPN, VoIP, MFA, password resets, and security compliance requirements. System Administration and Asset Management Maintain device inventory accuracy, including receipt, imaging, deployment, decommissioning, and replacement cycles; and Ensure assets are tracked according to statewide and Department standards. Software Deployment and License Compliance Deploy approved software packages manually or via enterprise tools (e.g., Tanium, MECM); Ensure compliance with Program Area-specific licensing, tracking installation counts accurately; and Report discrepancies or licensing concerns to management. Customer Service and Communication Provide timely, professional support to staff throughout the Department; Keep users informed on ticket status and resolution steps; and Collaborate with other Client teams, vendors, and purchasing and procurement staff when issues impact operations. Security and Compliance Enforce workstation security standards (screen locking, MFA usage, patching, antivirus, and policy compliance); and Maintain confidentiality and follow all Department data protection rules. Documentation and Process Improvement Create and update knowledge articles, job aids, and troubleshooting steps; and Recommend improvements to support processes, imaging workflows, device refresh cycles, and field procedures. Required Qualifications A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. The Department requires the following experience, skills, and knowledge for this position: Strong knowledge of Windows operating systems, Microsoft 365 applications, endpoint security, and standard desktop support practices; Experience with enterprise software installations; Ability to diagnose and resolve hardware and software issues efficiently; Familiarity with networking concepts such as Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Wireless Fidelity (Wi-Fi); Excellent communication and customer service skills; and Ability to work independently and manage multiple priorities. Preferred Qualifications The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position: Experience supporting devices in a distributed, multi-site organization; Knowledge of Voice over Internet Protocol (VoIP) and Virtual Private Network (VPN) technologies; Prior experience working in government or other high-compliance environments; and Experience with enterprise asset tracking and ticketing systems such as ServiceNow.
