Network Operation Center (NOC) Technician - Tier II

Network Operation Center (NOC) Technician•Tier II Sandy Springs, GA Job Details Full-time $20•$34 an hour 1 day ago Qualifications Technical documentation Mid-level VLAN Network switching BGP Customer support ticket management Telecommunication SNMP Network routing SSH Technical troubleshooting support Network monitoring tools Escalation handling Communication skills Cross-functional communication Full Job Description Network Operations Center (NOC) Technician•

Tier II Location:

Sandy Springs, GA Department:

Service Assurance Schedule:

24/7/365 (shift-based, including nights, weekends, and holidays) Overview The NOC Technician (Tier II) is the primary break/fix resource within Accelecom's Service Assurance organization. This role is responsible for hands-on troubleshooting and restoration of network services across Layer 1-3, including fiber infrastructure, routing, and switching. As the technical escalation point from Tier I, the NOC Technician plays a critical role in restoring service quickly, maintaining SLA performance, and ensuring network stability What You'll Do Lead break/fix troubleshooting and service restoration for network outages and degradations Diagnose and resolve issues across OSI Layers 1-3 (fiber, transport, routing, switching) Troubleshoot fiber optic circuits, including light levels, cuts, and physical layer faults Identify and resolve routing issues (BGP), VLAN misconfigurations, and interface errors Investigate and resolve slow speed / throughput issues and service degradation Isolate fault domains (customer LAN, CPE, core network, or third-party provider) Coordinate with OSP, Engineering, vendors, and field technicians for restoration Provide hourly updates on high-priority (P1/P2) incidents Own ticket accuracy, documentation, MTTR tracking, and SLA compliance Escalate complex or high-impact issues as required After-Hours Responsibility During nights, weekends, and holidays, the NOC Technician assumes full operational responsibility, including monitoring, ticket creation, troubleshooting, customer impact assessment, and escalation. What You Bring Hands-on experience in telecom, ISP, or network operations environments Strong troubleshooting skills across: o Layer 1: Fiber optics, light levels, physical connectivity o Layer 2: VLANs, switching, interface errors o Layer 3: IP routing, BGP, network pathing Experience diagnosing outages, flapping circuits, and performance issues Familiarity with network tools (SNMP, SSH, monitoring platforms) Ability to work incidents end-to-end in a high-pressure, real-time environment Strong documentation and communication skills What Success Looks Like Fast, accurate restoration of network services Strong ownership of break/fix resolution from start to finish Consistent SLA and MTTR performance Clear, actionable communication across teams and vendors