Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Help Desk
Job
Insight Global
Ames, IA (In Person)
$39,901 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
49
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job Description Insight Global is looking to hire a technically inclined Helpdesk Support Technician in a 3-to-4-month Contract role for an Internet Service Provider client of ours in Ames, IA. This candidate will be answering phones from customers who want to activate their Internet, Phone, or TV services. Qualified candidates will be expected to speak the technical language and have a basic understanding of Windows and IOS operating systems, as well as basic knowledge regarding networking connectivity issues surrounding Internet Services. In the month of August, the ticketing queue and phones will be ringing non-stop, as college students will come back for fall semester and the call volume increases tremendously. There is training provided in a 2-week period to get everyone up to speed. Pay range for this position is $18 to $20. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review
To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- Basic working knowledge of how IT Networking operates regarding routers(guis), switches, and modem set-ups
- Basic troubleshooting experience with Windows or IOS operating systems
- Self-starter, someone who can be professionally persistent and have proper business ethics
- Reliable Transportation
- Understanding of IOT Devices
- Graduate or Current Student pursuing a Degree in a Technical Field
- Prior Infrastructure experience or exposure to Ethernet and Fiber Optics
- Technical interests outside of work
- Networking experience with switches