NOC Technician

We are looking for a NOC Technician to join a hi-tech engineering team in Iowa in a contract-to-permanent role. This position supports network and telecommunications infrastructure by installing, testing, maintaining, and restoring equipment across a variety of site environments. The ideal candidate is comfortable working hands-on with cabling and network hardware while responding quickly to service issues and maintaining reliable system performance.

Responsibilities:

• Install, configure, and verify telecommunications and network equipment at customer locations, carrier sites, and business facilities.
• Troubleshoot service interruptions by accessing switches and related systems, then carry out corrective actions to restore connectivity and performance.
• Perform copper and fiber cabling work, including routing, termination, splicing, fault identification, testing, and repair.
• Complete preventive maintenance and operational checks to keep communication infrastructure functioning efficiently and reduce downtime.
• Adjust equipment settings, replace defective components, and validate repairs through functional testing before returning systems to service.
• Maintain accurate service documentation covering installations, maintenance activity, repairs, and test results for reporting purposes.
• Explain equipment operation and basic care to end users or clients to support proper use after installation or service.
• Coordinate parts and materials needed for repair work and manage tasks effectively to meet service schedules.
• Support network standards and established procedures while escalating complex technical issues to senior engineering or operations teams when needed.