Information Technology Student Assistant - IWS

Posting Details Position Type IWS Budget Office Job Title Information Technology Student Assistant

• IWS Posting Number Grade/Level Level 5
• Distinctive Student Assistant Hourly Rate for Job Posting 10.00 Anticipated Employment Start Date for Position Posting Category Student
• Institutional Position details Job Summary The Information Technology Student Assistant works within Information Technology Customer Services (ITCS).

The Information Technology Student Assistant is responsible for providing customer-facing support for microcomputers, classroom technologies, telephony, technology accounts, and related technologies for students, faculty, and staff on the main campus and the regional campus centers. This role works in a team environment with administrators, faculty, staff, and students in a daily problem-solving manner to implement solutions for addressing a wide variety of technology-related needs. Essential Duties and Responsibilities Responds to customer support needs through our Service Desk (phone support), Service Center (face-to-face), and through our Field Services (online and face-to-face) teams. Assists in installing and maintaining microcomputers and related technology equipment in the office, lab, and classroom environments of the main campus and regional campus centers. Assists in installing and supporting Windows operating systems and applications software in a desktop computing environment. Assists in installing and supporting macOS operating systems and application software in a desktop computing environment. Assists with implementing solutions to address technology-related problems with client voice and data communications, wiring, microcomputer hardware, and enterprise applications. Maintains ticketing records for all incident and service requests. Participates in both off-site and on-site cross-training with other team members on service and support skills to ensure continued skills development. Assists with the installation of technology resources for special events. Assists in technology-related projects as assigned. Other Duties and Responsibilities Maintains appropriate tools inventories and workspace to ensure effective operations. Performs other job-related duties as assigned. Minimum Requirements Must be a current MSU student. Must maintain satisfactory academic progress. Must have excellent customer service skills. Excellent analytical and problem-solving skills. Excellent verbal and written communication skills. Experience with Service Desk and Service Center operations. Additional Desirable Qualifications Experience with PC hardware support Experience with IP Telephony and associated systems. Physical Requirements Working Conditions