Service Year Option - IT Helpdesk Assistant

Job Summary The IT Desktop Support Technician provides first-line technical support for computer hardware, software, and network systems across the organization. This role serves as the "face of IT," delivering professional, customer-focused service while troubleshooting issues, installing equipment, and ensuring systems operate efficiently within established standards.

Minimum Qualifications Education:

High school diploma or GED required Maryland resident Individuals eligible for the Maryland Service Year Program (generally ages 18-24)

Experience:

Minimum of 4 years of hands-on computer user support experience Experience with PC hardware, software, and troubleshooting required

Licensure/Certification:

A+ or Microsoft Certified Professional (MCP) certification preferred Valid driver's license required (for travel between locations or vehicle use)

Skills & Abilities:

Strong problem-solving and technical troubleshooting skills Excellent customer service and communication skills Knowledge of Windows operating systems, Microsoft Office, and hardware/software systems Ability to logically diagnose and resolve technical issues Strong follow-through and attention to detail Minimum of 4 years of hands-on computer user support experience Experience with PC hardware, software, and troubleshooting required A+ or Microsoft Certified Professional (MCP) certification preferred Valid driver's license required (for travel between locations or vehicle use) Strong problem-solving and technical troubleshooting skills Excellent customer service and communication skills Knowledge of Windows operating systems, Microsoft Office, and hardware/software systems Ability to logically diagnose and resolve technical issues Strong follow-through and attention to detail What You'll Do Install, configure, and maintain desktop and laptop computers and peripherals Set up and upgrade operating systems and application software Troubleshoot hardware, software, and network connectivity issues Perform equipment replacements, data migrations, and system upgrades Monitor and maintain computer systems and equipment performance Perform system backups and initiate corrective actions for technical issues Maintain logs, documentation, and system records Provide responsive, customer-focused support to staff across the organization What the Job is Really Like You are often the first person users call when something isn't working , so responsiveness is critical Work involves a mix of hands-on technical tasks and customer interaction You may move between locations or departments to resolve issues in person Some problems are quick fixes, while others require deep troubleshooting and persistence Priorities can shift quickly based on urgent technical issues or system outages Strong communication skills are essential—you'll need to explain technical issues in simple terms Work Environment & Demands Combination of desk work and on-site support across departments Frequent computer use, equipment handling, and physical movement May involve lifting and transporting equipment (as outlined in physical demands on page 3) Requires sustained concentration and problem-solving Occasional exposure to clinical or operational environments within a healthcare setting What Success Looks Like Technical issues are resolved quickly and effectively with minimal disruption Users feel supported and confident in IT services Systems are properly installed, maintained, and documented You communicate clearly and professionally with both technical and non-technical staff You demonstrate reliability, follow-through, and strong customer service in every interaction Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. Happy to Help At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.