Student Tech - OIT

Posting Details Position Description Posting Number 01114 Position Title Student Tech - OIT Department Information Technology Position Summary The Student Tech - OIT assists the Office of Information Technology to support students, faculty, and staff with technology issues. These areas include the computer labs (mac & pc) laptops, printer and various other audiovisual equipment including setting up and maintaining PC's, installing software, diagnosing technical problems in offices and classrooms. Education/Experience Currently enrolled Stevenson University student in good standing with the University academically and judicially with a minimum of 2.0 GPA. Knowledge/Skills/Ability Demonstrable skills in Windows 10, Mac OS, Office 2016 and Office 365 Good Logic skills Proactive positive customer service attitude is a must Excellent communication skills both written and verbal Excellent organization skills with careful attention to detail and accuracy. Demonstrated ability to work independently and as a member of a team. Capacity to multi-task and prioritize duties. Knowledge on computer and application troubleshooting procedures Solid understanding of IT systems fundamentals (i.e. able to analyze problems and provide and manage the solution) with a reasonable knowledge of PC's and networks and the software it uses (e.g. Windows, Mac OS, Office 2016 & Office 365) Self-motivated, flexible, and with a strong work ethic. Commitment to integrity, excellence, learning, and community.

Physical Requirements Medium work:

Exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Activity includes keyboarding, standing and/or sitting, walking, lifting, climbing, stooping, kneeling, crouching, crawling, reaching, talking and hearing. Close visual acuity to perform an activity such as viewing a computer screen and reading printed materials. Subject to both environmental conditions; activities occur inside and outside. Essential Functions Assist user and customer expectations. Keep the customer informed and follow-up to ensure satisfaction. Answer and troubleshoot technology issues over the phone or in person using personal knowledge or the knowledge base available through the helpdesk system. Fill out and submit helpdesk tickets for students, faculty and staff as needed. Technical support is rendered on-site throughout the on campus buildings and at many times during class where urgent action is necessary Maintain projectors, sound systems, DVD & Blue Ray players and other AV equipment. Follow the policies and procedures of Stevenson University and the Office of Information Technology Reports To Director User Support & Engagement Posting Information Number of Available Positions 4 Work Location Owings Mills Position Category Student Position Type Student Employee Months/Year 7-12 Hrs/Week 8-12 Hrs/Year If scheduled to work less than 12 months, beginning date Ending Date FLSA Non-Exempt Payroll Biweekly Hiring Salary Range Anticipated to be $15.00 per hour Benefits stevenson.edu/human-resources/benefits/ Recruitment Instructions Open to All Current Students Posting Date 04/09/2026 Closing Date/Application Deadline Open Until Filled No EEO Statement Stevenson University is proud to be an Equal Opportunity Employer.