Senior Resident Engineer

ReferSaveApply Job ID:

005310 NETSCOUT is currently seeking a

Senior Resident Engineer Description:

Senior Resident EngineerAt NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.

We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About

NETSCOUTNETSCOUT

has been helping the world's largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT

unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second.

About the Resident Engineering team:

The Senior Resident Engineer is responsible for providing technical support services to specific

NETSCOUT

| Arbor customers and performing the role of a subject matter expert on NETSCOUT's network security products.

Basic Qualifications/Skills:

The Senior Resident Engineer relies on experience and judgment to plan and perform a variety of critical tasks / responsibilities pertaining to the customer's

NETSCOUT

Arbor deployment. These responsibilities require a high degree of autonomy and accountability and would include:

Work with and provide guidance/support to the customer's operational and design staff, in the role of the

NETSCOUT

Technical Subject Matter Expert.

Be a trusted advisor to the customer on all technical areas related to the

NETSCOUT

Security products.

Design, implement, troubleshoot, diagnose, and resolve normal and complex technical issues associated with

NETSCOUT

security products installed in the customer network.

Test and replicate customer configurations in a lab environment as and when required.

Ensure the operational and functional requirements pertaining to the

NETSCOUT

solution installed in the customer environment are fulfilled from a technical standpoint.

Track, investigate, escalate, and verify software defects as encountered and reported by customersDeliver on-demand technical workshops on

NETSCOUT

security products, to the customer's staff as needed.

Work with other

NETSCOUT

internal functions like technical support, engineering, and product management as needed related to product issues as well as new features.

Work closely with the

NETSCOUT

account team(s) of customer to understand and support the sales strategy from a technical standpoint.

Support the tuning and optimization requirements related to the

NETSCOUT

installation in the customer environment.

Assist and provide expert guidance to the customer security operations teams on security attack mitigations (pre-attack prep, during-attack assistance, post-attack reviews).Develop and implement Method of Procedure documents for procedural and maintenance activities as required, related to the

NETSCOUT

products/solutions deployed in the customer environment.

Lead and support software upgrade activities or investigations of reported problems related to the

NETSCOUT

security products installed in the customer environment.

Work closely with the

NETSCOUT

Professional Services team to discuss, enhance, and share knowledge about product, domain, and solutions.

Generate customer-specific product technical documentation, as needed.

Continuously develop and update expertise on

NETSCOUT

products and solutions.

Develop and deliver technical presentations to customers and internal teams as needed.

Travel as required to customer sites and internationally for corporate events as needed

Preferred Qualification/Skills:

Bachelor's Degree in

CS/EE/ECE

with 5+ years of experience in service delivery or technical support functions with strong fundamentals on telecom network and routing environments.

Advanced Networking skills required (TCP/IP, Routing, BGP, MPLS, and related), NetFlow protocol experienceStrong network security skills required, knowledge of and experience in DDoS and mitigation techniques desirable.

Knowledge of network test equipment network management protocols like SNMP, tools, and protocols like MRTG, SolarWinds.

Knowledge of internet and data security protocols like HTTP/S, SSL/TLS, DNS, VPN, IPSEC, GRE.Intermediate to advanced knowledge in administration and provisioning of Unix/Linux and Solaris platforms, networking related scripting and automation skills desirable.

Expertise in packet analysis, debugging and troubleshooting, using tools like Wireshark/TsharkKnowledge and experience on virtualization and cloud environment will be a strong skillset to have.

Ability to work independently and where necessary.

Strong customer services and verbal/written communication/interpersonal skills.

Fluency in English, both verbal and written, required. Knowledge of other languages is an added benefit.

Working at NETSCOUTAt NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company we strive to build a workforce comprised of talented individuals with a wide range of perspectives and backgrounds. We also know that life at

NETSCOUT

is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees... For full info follow application link. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status.