Network Operations Center Spec

Network Operations Center Spec Location:

JACKSON, MI, US

Company:

Consumers Energy Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or

STEM OPT

for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location:

This position is onsite at the One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate. General Summary of Job Responsibilities The Network Operations Center (NOC) Specialist is responsible for executing the team's operational tasks, monitoring the company's key technologies, and contributes toward continuous process improvement. Individuals in this role are expected to have broad knowledge across multiple IT domains and networking concepts, a proven ability to troubleshoot and resolve technical problems, and the ability to communicate effectively with stakeholders. This position executes operational tasks within defined Operational Level Agreements (OLAs), maintains situational awareness of the company's technology environment, initiates triage for detected issues, and performs assigned maintenance and configuration changes. Team members at this career level will have opportunities to demonstrate independent problem-solving skills, take increased ownership of the team's operational work delivery, and broaden their technical understanding. Essential Duties and Responsibilities Contribute to the development and refinement of technical documentation, runbooks, and standard operating procedures (SOPs). Assist in the creation and maintenance of knowledge base articles to assist users with standard procedures and troubleshooting. Continuously monitor network systems, servers, and applications for performance issues. Monitor incident and change ticket queues to anticipate potential business impacts. Initiate triage when issues are detected, perform process and technology troubleshooting, and coordinate resolution with internal and external stakeholders. Independently fulfill standard and non-standard service requests within established SLAs. Assist in identifying solutions using monitoring and automation tools to enhance team delivery and proactively detect and address network and infrastructure issues. Monitor team KPI's and metrics and engage in problem solving when targets aren't met. Execute the coordination and implementation of assigned network maintenance, system upgrades, and configuration changes. Create, prioritize, and assign tickets to appropriate workgroups when issues arise or preventative maintenance is required. May perform other duties as assigned. Partner with Junior Network Monitoring Team members and provide escalation support for defined issues. Knowledge/Skills/Abilities Ability to perform under pressure and manage multiple priorities simultaneously. Strong analytical and critical thinking skills with high attention to detail. Willingness and ability to work non-standard hours, including nights and weekends. Understanding of enterprise compute technologies, including cloud computing, directory services, virtualization, and both Windows and Linux operating systems. Broad knowledge of enterprise IT network technologies, including DNS, DHCP, TCP/IP, routing, switching, VPNs, Layer 7 firewalls, packet capture tools, and authentication protocols. Excellent communication skills, with the ability to explain complex issues to diverse audiences. Demonstrates excellent teamwork and embodies the virtues of being humble, hungry, and people smart. Education & Experience Bachelor's degree in an IT field or related discipline with two (2) or more years of Network Operations, Infrastructure Operations, System Administration, or a related IT role. [OR] Associate's degree in an IT field or related discipline with four (4) or more years of Network Operations, Infrastructure Operations, System Administration, or a related IT role. [OR] High School Diploma/GED with six (6) or more years of Network Operations, Infrastructure Operations, System Administration, or a related IT role. Why should you join our team? At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

Competitive compensation packages Medical, Dental and Vision 401k with company match Paid parental leave Up to 13 paid Holidays Paid time off

Educational Assistance Program Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership. All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

Job Segment:

Cloud, Operations Manager, Equity, Linux, Virtualization, Technology, Operations, Finance