Student Tech Assistant

Student Tech Assistant Fulton, MO Job Details 5 days ago Qualifications Some college Phone communication Greeting customers Equipment troubleshooting Printer (troubleshooting support) Software installation Computer hardware Hardware support Customer support ticket management Stocking Grammar Experience Entry level Under 1 year Client interaction via phone calls

Full Job Description Description:

Student Technicians help keep campus technology running smoothly and efficiently. Running the Help Desk involves a team of student technicians to field emails, phone calls, and in-person visits, answering questions on all matter of technologies. Previous technology experience is preferred, but not required. •

PLEASE NOTE THIS IS ONLY FOR ACTIVE WESTMINSTER COLLEGE STUDENTS WHO ARE CURRENTLY ENROLLED.

Requirements:

Provide technical assistance to students, faculty, staff, and visitors. Answer department phones promptly in a professional manner and greet in-person patrons. Sort and maintain service request tickets. Troubleshoot hardware and software issues on a variety of computer systems. Assist connecting devices to the campus network. Provide password and login assistance for users. Provide assistance with computers, copiers, podiums, and other resources and devices. Stock campus printers with paper and toner and troubleshoot issues. Other miscellaneous technology-related tasks. Technicians perform hard drive replacements, software installations, upgrades, and much more. Technicians may be asked to safely operate a golf cart throughout campus, work in cramped or dusty environments, and climb on ladders. Other duties assigned. Must be respectful, dependable, honest, and discreet. Must have a high degree of personal integrity. Must be comfortable as an independent learner. Must speak clearly on the phone, and have a positive, upbeat, and courteous attitude. Must have accurate spelling and grammar, and the ability to communicate well in written form.