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Network Operations Center (NOC) Technician Jobs in USA, MO, Kansas City | Rose International Job
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Rose International
Kansas City, MO (In Person)
Full-Time
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Job Description
- We are requesting candidates for a NOC Technician role in the Voice Core NOC. The resource must be able to work nights and be flexible to cover weekend shifts. This is a 5x8 schedule with a mandatory 3 day a week in office requirement. In office requirement may be changed to 5 days based on business need.
- Locations are - Kansas City, MO, Frisco, TX and Snoqualmie, WA.
Required Education:
High School Diploma or EquivalentRequired Skills, Experience, & Abilities:
- Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/or Ericsson IMS access products (Cloud Native SBG/BGF).
- Understanding of telecom protocols (Diameter, HTTP) and wireless network architecture.
- Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.).
- Strong communication skills and familiarity with databases and Microsoft Office tools.
Role & Responsibilities:
- Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
- Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
- Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
- Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
- Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.