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IT Technical Support
Job
Hamra Enterprises
Springfield, MO (In Person)
$47,840 Salary, Full-Time
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Job Description
Hamra Enterprises is a franchisee of Wendy's (over 100 locations in Missouri, Kansas, New England and Chicago), Panera Bread (over 100 in Illinois, Massachusetts, Tennessee, Georgia, Alabama, Arkansas), & Noodles & Company (6 in Missouri and Illinois). We are currently looking to add to our IT Team to support Panera locations within Springfield, MO and the surrounding areas. The Field Support Specialist Installs, modifies, and makes repairs to computer hardware and software systems. We provide mileage as of first day of employment and a company car and gas card after 90 days. Responsibilities Performs full range of on-site maintenance and repairs on a variety of IT equipment to include technical diagnostics, break/fix, installation, configuration, removal and café/staff call assistance. Provide technical support for Office IT infrastructure and equipment such as laptops, printers, cameras, music equipment, tablets, fax machines, IT services, telephones, routers, firewalls, Broadband communication lines, Wi-Fi access points, etc. Coordinates activities with help desk, network services, or other information systems groups. Manages territory, inventory and time, along with maintaining a high level of customer satisfaction and cost effective services. Shows measurable progress in technical abilities, troubleshooting techniques and productivity. Maintains and manages tool kit, supplies, and accurate inventory for territory. Responsible for maintaining a "trunk stock" inventory with a value over and above $1000. Accurately and timely completion of call summaries, time sheets and work logs. Provides help desk support with location's equipment working closely with the help desk Provides updates, status and completion of information to manager, problem request tracking system, and/or users. Provide support and assistance to senior staff in all systems functions for location's management. Assist IT Manager with projects as necessary. Install IT infrastructure and equipment at new locations being built and locations being remodeled, some installations may be overnight. Must follow the policies and procedures set forth by Hamra Enterprises LLC. To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of all knowledge, skill, and/or ability required. Associates degree with at least 2 years of similar experience or Bachelor's degree in an IT related field. Must have a valid drivers license, company provided car. Must be able to travel locally on a daily basis to various locations. Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, construction plans and procedure manuals. Ability to work independently at our locations. Ability to write routine reports and correspondence. Ability to report issue status to multiple levels within the organization promptly and accurately. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must work well with fellow employees and exhibit professional appearance and demeanor at all times.