Network Technician

Network Technician Andy's Frozen Custard - 3.2 Springfield, MO Job Details Full-time From $60,000 a year 10 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Telecommunications network troubleshooting

CCNA VLAN

Wireless communication system operation CompTIA Network+ WAN Organizational skills IT Network security appliance implementation Full Job Description Andy's Home Office is GROWING!!!! We are looking for a Network Technician to join our IT Department! Apply now to chat about joining this FUN team!! Position Summary The Network Technician is responsible for supporting and maintaining network infrastructure across multiple store locations. This includes managing wired and wireless networks, coordinating with ISPs, and supporting firewall and security systems. This role is ideal for a technician with hands-on experience in small-to-mid-sized network environments who is comfortable troubleshooting real-world connectivity issues and working with standardized network deployments. Key Responsibilities Network Operations & Support Monitor and maintain wired and wireless networks using Ubiquiti UniFi switches and access points Troubleshoot LAN/WAN and Wi-Fi connectivity issues across multiple locations Configure and support UniFi network equipment (switches, access points, controllers) Support POS network infrastructure Maintain network documentation including IP addressing, VLANs, and device inventory Firewall & Security Management Support and maintain SonicWall and Sophos firewall environments Manage firewall rules and NAT policies Monitor firewall alerts and assist in responding to security events Apply firmware updates and security patches to network devices ISP & Vendor Coordination Act as primary contact for ISP issues, including outages and performance problems Open and manage support tickets with ISPs and hardware vendors Coordinate circuit installations, replacements, and upgrades Monitoring & Incident Response Monitor network uptime, device health, and connectivity across all stores Respond to alerts and outages with a focus on rapid restoration of service Escalate complex issues when necessary Deployment & Maintenance Assist with new store network deployments and standardized configurations Install and replace network hardware as needed Provide occasional on-site support for troubleshooting or installation Required Qualifications 1-3 years of IT or networking experience Working knowledge of TCP/IP, DHCP, DNS, VLANs, and basic routing Hands-on experience troubleshooting wired and wireless networks Familiarity with UniFi or similar networking platforms Experience working with firewalls (SonicWall, Sophos, or similar) at a basic level Strong troubleshooting and communication skills Preferred Qualifications CompTIA Network+, CCNA, or equivalent experience Experience with UniFi Controller or UniFi Network Application Exposure to multi-site network environments Basic understanding of network security concepts Skills & Traits Practical, hands-on troubleshooting ability Able to work independently on routine network issues Strong documentation and organizational skills Comfortable working in a multi-location support environment Work Environment Centralized IT support for multiple store locations Primarily in office with occasional travel Participation in after-hours or on-call support

Pay:

From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person