Network Operations Center (NOC) Technician II

Job Title:

Network Operations Center (NOC)

Technician II Job Location:

Great Falls, MT Department:

Network Operations Center Reports to:

NOC Manager Employment Type:

Full-Time, Non-Exempt Job Overview:

The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net's carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.

Core Job Duties:

Obsessive Customer Service :

First call support to Wholesale and Enterprise customers that places the customer's needs at the center of your performance is a requirement.

Network Monitoring & Troubleshooting:

Continuously monitor and manage network systems, servers, applications for performance, availability, and security.

Incident Management:

Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.

Ticket Management:

Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.

Network Configuration & Support:

Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.

Requirements:

Experience:

2+ years of experience in a Network Operations Center or similar role.

Technical Skills and Knowledge:

Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP). Accurately and completely enter and maintain network records and tickets. Implement after hours service migrations and maintenance activities. Knowledge of security monitoring and threat detection tools. A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.

ITSM/ITIL

knowledge and certification highly desired. Demonstrated attitude of continuous quality improvement Adhere to all training requirements, company policies and procedures.

Required Qualifications:

Education:

Associate or bachelor's degree in information technology, Network Engineering, or a related field is required.

Certifications:

At least (1) relevant certification such as

CCNA, JNCIA, JNCIS, MCSE

is required. Any combination of the above requirements or equivalent education will be considered

Working Conditions:

A 24x7x365 Network Operations Center office environment Full-time, rotating shifts (weekends, evenings, overnights, holidays). Sitting or standing for extended periods of time. Reasonable accommodation for individuals with disabilities will be made.