Operations Technician II Posted 06/18/26

Operations Technician II Charlotte, NC 28277

Posted:

06/18/2026

Employment Type:

Contract

Job Number:

31970

Job Location:

Onsite

Industry:

TELE - Telmunications

JOB DESCRIPTION

Job Title:

Operations Technician II

Position Description:

Protingent Staffing has an exciting contract Operations Technician II with our client located in Charlotte , NC.

Job Description:

As an Operations Technician in the Broadband NOC you will be responsible for monitoring and maintaining the Broadband network. This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus. Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively. Basic understanding of tel, network topology and repair procedures. Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers, our client's other centers, off-net providers and customers.

Job Responsibilities:

Maintain excellent acknowledgement and response time to alarms and customer calls Provide quality documentation of network failures and maintenance activity. Establish factual data to allow management and vendors to understand the problem and prevent recurrence. Analyze, diagnose, sectionalize, isolate, and resolve trouble situations Manage and correlate multiple trouble reports. Communicate with internal customers and others in a repair situation. Provide Tier I support in platforms supported Interact with all Tier repair teams. Initiate internal/external escalations, as necessary. Provide follow up and closure of assigned trouble tickets Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays.

Job Qualifications:

Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations Basic understanding of Ethernet router / switch and ATM network equipment is a plus Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems Proficiency in interpersonalmunications, particularly with up and downstream personnel at allpany levels Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.

Nice To Have:

Industry certifications (Business Management or Technical Certification) Awards for operational or customer service excellence Experience working as a technical support analyst/specialist Experience working in a Network Operations Center.

Job Details:

Job Type:

Contract

Pay Range:

$20 - $28 an hour.

Location:

Charlotte, NC (Onsite).

Benefits Package:

Protingent offerspetitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-taxmuter benefits, Paid Time Off (PTO), and an administered 401k plan.