Network Technician

Job Overview Join our dynamic team as a Network Technician and become a vital part of maintaining and enhancing our organization's IT infrastructure. In this energetic role, you will provide essential technical support, troubleshoot network issues, and ensure seamless connectivity across various platforms. Your expertise will help keep our systems running smoothly, empowering users to perform at their best. This paid position offers a fantastic opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations. Responsibilities Provide comprehensive technical support for computer hardware, operating systems (Windows, macOS, Linux), and software applications, including Microsoft Office and specialized tools like BMC Remedy, ServiceNow, and Jira. Manage and troubleshoot computer networks, including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures to ensure secure and reliable connectivity. Assist users with desktop support issues, software troubleshooting, and operating system configurations to optimize performance. Monitor and maintain IT infrastructure components such as routers, switches, and servers to prevent downtime and resolve network disruptions swiftly. Support help desk operations by logging incidents, tracking issues using ticketing systems, and communicating effectively with end-users to resolve problems promptly. Collaborate with team members to implement network upgrades, security patches, and system updates that enhance overall network stability. Document procedures, network configurations, and troubleshooting steps to facilitate ongoing support and knowledge sharing. Qualifications Proven experience in technical support roles with a focus on computer management, networking, or IT support. Strong understanding of computer networking concepts including LAN setup, VPN configuration, firewall management, and operating systems (Windows, macOS, Linux). Familiarity with help desk ticketing systems such as ServiceNow or Jira for incident tracking. Knowledge of computer hardware components and software troubleshooting techniques. Excellent communication skills with the ability to explain technical issues clearly to non-technical users. Ability to manage multiple priorities efficiently in a fast-paced environment. Relevant certifications such as CompTIA Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are a plus but not mandatory. Embark on this exciting journey where your technical expertise fuels organizational success! We're dedicated to supporting your growth through ongoing learning opportunities and a vibrant team environment that celebrates innovation and teamwork.

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person