Anticipated Technology Support Specialist

Anticipated Technology Support Specialist School Administrative Unit 70 Richmond Middle School - Hanover, New Hampshire This job is also posted in School Administrative Unit 70 Job Details

Job ID:

5658231

Application Deadline:

Posted until filled

Posted:

Yesterday

Starting Date:

Immediately Job Description Richmond Middle School anticipates needing a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts. Joining a dynamic team of school-based technicians, the successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support across the district. The successful candidate will serve as a vital liaison between the technology department and building staff, overseeing the full lifecycle of hardware while managing service requests and asset tracking through Incident IQ. This role requires a blend of technical proficiency in MDM platforms and network troubleshooting with strong interpersonal skills to deliver effective end-user training and support. We are looking for a proactive professional capable of maintaining system reliability and a positive service environment in a dynamic educational setting. Position begins immediately, open until filled. Benefits for this position can be found in the Administrative Support Standard Benefits. This is a year round position with an hourly range of $28.26 to $32.60 depending on education and experience. Please visit the Information for New Hires page for more.

POSITION TITLE

SAU

TECHNOLOGY SUPPORT SPECIALIST

(Non-Union - Site Based)

Job Description Approved By:

SAU 70

Date:

4/2026

General Purpose:

Acts as the primary site-based liaison between SAU technical leadership and building staff. This role provides technical guidance, hands-on support, and essential knowledge to ensure the effective utilization of hardware, network infrastructure, and software systems in alignment with district technology goals. Reports to: Director of Educational Technology and IT Coordinator

Supervises:

N/A POSITION

DUTIES AND RESPONSIBILITIES

In addition to complying with all SAU70 District policies and building/department rules, procedures, practices, and objectives, the following functions are considered essential to this position: Technical Support & Training Provide professional, timely end-user support for computers, A/V equipment, networks, and printing systems. Instruct and assist users with varying technical skill levels, utilizing strong problem-solving and interpersonal communication. Develop user-facing documentation and self-serve resources for common technical issues. Provide occasional after-hours A/V and computing support for public events and board meetings. Systems & Hardware Management Manage the full lifecycle of hardware: purchasing, provisioning, maintenance, repair, and ethical recycling. Administer Mobile Device Management (MDM) systems (e.g., Google Admin, Mosyle) to deploy and maintain devices. Support diverse operating systems including macOS, iOS, and ChromeOS, with occasional support for Linux and Windows in physical and virtual environments. Manage Chromebook fleets, including acquisition, deployment, and specialized maintenance. Assign and manage student and staff account roles and permissions. Infrastructure & Operations Monitor infrastructure to ensure system reliability, performance, and security. Assist with the organization and safety of tech department facilities and workspaces. Maintain the ticketing system, providing consistent status updates to users via phone, email, and digital channels. Ensure compliance with all SAU 70 District policies, procedures, and safety objectives. Other duties as assigned This general outline illustrates the type of work, which characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification.

Evaluation:

Performance of duty responsibilities will be reviewed annually by the Director of Educational Technology and SAU IT Coordinator, with review input from Building Administration and Building Integrator

TERMS OF EMPLOYMENT

? Full-Time ? Non-Exempt

MINIMUM QUALIFICATIONS

Education and Experience:

Minimum of an Associates Degree preferred 3-5 years of relevant experience Technical Knowledge & Skills

Operating Systems:

Intermediate to advanced proficiency in macOS and ChromeOS.

Systems & Workflow:

Experience with Incident IQ or similar K-12 ticketing platforms; ability to manage helpdesk workflows, asset tracking, and maintenance schedules.

Device Management:

Experience with MDM systems (Google Admin, Mosyle) preferred.

Networking:

Ability to troubleshoot basic networking issues; familiarity with Cisco, Wireless APs, FortiGate/Fortinet, and VoIP systems.

Instructional Tech:

Familiarity with interactive boards, projectors, 3D printers, and Web 2.0 tools.

Administrative:

Experience with Active Directory, backup/restore technologies, and website content management. Professional Competencies

Customer Service:

Exemplary interpersonal skills with the ability to work fantastically well with both technical and non-technical staff. Ability to work with staff, students, parents, and the community.

Adaptability:

A self-starter capable of maintaining a positive attitude in a fast-paced environment with competing priorities. Ability to multitask and work independently.

Discretion:

Strict adherence to confidentiality protocols at all times.

LICENSURE AND CERTIFICATION REQUIREMENTS

None

PHYSICAL ACTIVITY REQUIREMENTS

The physical demands of this role are moderate. The employee must be able to navigate a school building and handle technical hardware.

Primary Physical Requirements:

(Not, Rarely, Occasionally, or Frequently Required) Lift up to 10 lbs: Frequently required Lift 11 to 25 lbs: Frequently required Lift 25 to 50 lbs: Occasionally required Lift over 50 lbs: Occasionally required Carry up to 10 lbs: Frequently required Carry 11 to 25 lbs: Frequently required Carry 26 to 50 lbs: Frequently required Carry over 50 lbs: Occasionally required Reach above shoulder height: Frequently required Reach at shoulder height: Frequently required Reach below shoulder height: Frequently required

Push/Pull:

Frequently required

Hand Manipulation:

(Not, Rarely, Occasionally, or Frequently Required) 1.

Keyboarding:

Frequently required 2.

Gross Manipulation:

Frequently required 3.

Fine Manipulation:

Frequently required

Other Physical Consideration:

(Not, Rarely, Occasionally, or Frequently Required)

Twisting:

Frequently required

Bending:

Frequently required

Crawling:

Occasionally required

Squatting:

Frequently required

Kneeling:

Frequently required

Crouching:

Frequently required

Climbing:

Frequently required

Balancing:

Frequently required During the Work Day, Employee is Required to: 1.

Sit:

up to 3 consecutive hours 2.

Stand:

up to 3 consecutive hours 3.

Walk:

up to 1 consecutive hour Cognitive and Sensory Requirement(s): Effectively exchange and receive information and instructions, and respond to inquiries; Communicate with others; Observe students and staff to ensure safety

Work Environment:

Inside:

up to 100%

Outside:

up to 20% Work Surface(s): Office Desk, Office Chair, Carpeted floor, Tile floor Applicants will be subjected to a criminal background check as required by state law.

Position Type:

Full-Time

Salary:

$28.26 to $32.60 Per Hour