VTC Tech

Share Salary Not Available VTC Tech General Dynamics Information Technology, Inc.

Location:

Los Alamos, NM

• 87544 Positions available: 1 Job #:

RQ217987

Source:

General Dynamics Information Technology, Inc. | NLX

Posted:

04/08/2026

Web Site:

gdit.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Schedule Full Time Job Description Help for Job Description. Opens a new window. VTC Technician GDIT is looking for a VTC Technician who holds DOE Q or TS for a full-time position, located in Los Alamos GDIT will provide NNSA (National Nuclear Security Administration) customers worldwide with Video Conferencing support consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions to help to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support. Position description This position will be responsible for installing, fixing, and troubleshooting a wide variety of video display equipment to include cameras, microphones, audio and video display components. Provide standard operating procedures describing how to access and use video display systems. Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic. Essential job functionsPromotes a positive and respectful workplaceHandles customer escalations and works as a liaison with government/client officialsPossesses current working knowledge of VTC/AV components, equipment, and collaboration software (MS Teams).Support Video Conferencing Services that provide NNSA End-Users with video conference capabilities. Services include the planning and assessment, implementation, training, and ongoing management necessary to implement Video Conferencing Service. Configures, operates, and troubleshoots all audio/video equipment used in the execution of VTC's, and MS Teams meetings.

Collaborating with clients to determine AV needs before an eventProvide technical assistance to users of VTC equipment, train end users on the proper use of hardware and software.

Proactively check ticket queue for new emails and create and assign tickets for those emails.

Ensure that tickets are actively being worked on and updated, and that no tickets are unassigned.

Escalate tickets as needed.

Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction. The resolution shall be in sufficient detail to allow another support technician, not familiar with the problem, sufficient information to resolve the same or similar problem without extensively researching the issue again.

Preparing accurate documentation to support and maintain a working knowledge base of VTC processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides as instructed by team lead.

Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.

Identifies areas of opportunity to improve customer satisfaction.

WHAT YOU'LL NEED TO SUCCEED

Education:

Associate's Degree (Substitutions will be based on additional years of experience)

Required Experience:

8+ years of related experience

Required Technical Skills:

Video Teleconferencing Services, End User Support, Troubleshooting/Problem Solving Security Clearance Level:

DOE Q or TS Required Skills and Abilities:

Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving, Location:

Los Alamos, NM US Citizenship Required

GDIT IS YOUR PLACE

401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #WeAreGDIT #networkengineer #nnsaitops Help for Employer Information. Opens a new window. General Dynamics Information Technology, Inc. Social Links Connect with General Dynamics Information Technology, Inc. Other Local Jobs from General Dynamics Information Technology, Inc. Help for Other Local Jobs from. Opens a new window. Change to Grid view Pause Carousel Previous Slide Next Slide Slide 1 Slide 2 Slide 3 Information Systems Security Officer (ISSO) II General Dynamics Information Technology, Inc. Albuquerque, NM Information Security Analysts Regular National Labor Exchange

• 3 weeks ago

Req ID:

RQ216898

Type of Requisition:

Regular Clearance Level Must Be Able to

Obtain:

Top Secret SCI +

Polygraph Public Trust/Other Required:

None Job Family:

Cyber and IT Risk Management Skills:

Information Security,Information Security Management,Information System Security Certifications:

Cisco Certified Network Associate (CCNA) Security

• Cisco

• Cisco, GSEC:

  GIAC Security Essentials Certification
• Global Information Assurance Certification (GIAC)
• Global Information Assurance Certification (GIAC),

GICSP:

Global Industrial Cyber Security Professional

• Global Information Assurance Certification (GIAC)

Experience:

2 + years of related experience

US Citizenship Required:

Yes Job Description:

The ISSO is responsible for ensuring the appropriate operational security posture is maintained for an information system and as such, works in close collaboration with the ISSM and ISO. The position shall have the detailed knowledge and expertise required to manage the security aspects of an information system and, in many organizations, is assigned responsibility for the day-to-day security operations of a system. This also will include physical and environmental protection, personnel security, incident handling, and security training and awareness. It will be required to work in close coordination with the ISSM and ISO in monitoring the information system(s) and its environment of operation to include developing and updating the authorization documentation, implementing configuration management across authorization boundaries. This will include assessing the security impact of those changes and making recommendation to the ISSM. The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.

Performance shall include:

• Develop physical or logical topologies for a system
• Assist the ISSM in meeting their duties and responsibilities
• Prepare, review, and update authorization packages
• Ensure approved procedures are in place for clearing, sanitizing, and destroying various types of hardware and media
• Conduct periodic reviews of information systems to ensure compliance with the security authorization package
• Coordinate any changes or modifications to hardware, software, or firmware of a system with the ISSM and AO/DAO prior to the change
• Monitor system recovery processes to ensure security features and procedures are properly restored and functioning correctly
• Ensure all IS security-related documentation is current and accessible to properly authorized individuals
• Ensure audit records are collected, reviewed, and documented (to include any anomalies)
• Attend required technical and security training (e.g., operating system, networking, security management) relative to assigned duties
• Execute the cyber security portion of the self-inspection, to include provide security coordination and review of all system assessment plans
• Identify cyber security vulnerabilities and assist with the implementation of the countermeasures for them
• Prepare reports on the status of security safeguards applied to computer systems
• Perform ISSO duties in support of in-house and external customers

Experience:

• 2+ years related experience, Related experience especially in developing RMF packages or body of evidence
• SAP experience required
• Prior performance in roles such as

System, Network Administrator or ISSO Education:

• Bachelor's degree OR Associate's degree in a related area + 2 years' experience OR equivalent experience (4 years)

Certifications:

• IAT Level II or IAM Level II
• within 6 months of hire (Security+ CE, CCNA Security, etc.

)

Security Clearance:

• TS/SCI required.
• Must be able to Attain
• TS/SCI with

CI Polygraph Other Requirements:

• Must be able to regularly lift up to 50 lbs. #AirforceSAPOpportunities The likely salary range for this position is $88,400
• $119,600.

This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share VTC Technician General Dynamics Information Technology, Inc. Albuquerque, NM Computer User Support Specialists Regular National Labor Exchange

• 4 weeks ago

Req ID:

RQ216359

Type of Requisition:

Regular Clearance Level Must Be Able to

Obtain:

None Public Trust/Other Required:

Other Job Family:

Network and Telecommunications Skills:

End User Support,Problem Resolution,Technical Issues,Video Teleconferencing (VTC)

Experience:

8 + years of related experience

US Citizenship Required:

Yes Job Description:

Transform technology into opportunity as a Video Teleconferencing (VTC) Tech with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiators. As VTC Tech you will help ensure today is safe and tomorrow is smarter. Our work depends on VTC Tech joining our team to evolve and maintain network infrastructure for the Department of Energy, National Nuclear Security Administration. The VTC technician requires a minimum of 8 years of experience in VTC , system administration or end user support. The role involves daily management of VTC and conference room systems, supporting the upgrade and installation of new conference rooms and troubleshooting technical issues. The technician is responsible for ensuring the functionality of VTC equipment, supporting conferences, and resolving any issues that arise during operations. This position also includes mentoring junior technicians, maintaining government asset inventory, and performing user training.

Job Summary:

• Responsible for daily management of MS Teams based VTC and Conference Room systems
• Resolve problems and configure rooms to meet requirements for scheduled conferences.
• Operate and troubleshoot VTC and conference room equipment, initiating trouble tickets for external support when needed.
• Perform routine performance testing to ensure VTC equipment operates at optimal performance and capacity.
• Support the installation of new or upgrades of existing VTC systems
• Serve as a Tier 2+ technician, handling uncommon incidents or requests outside the standard scope.
• Support VTC and Presentation Conferences, verifying functionality, assisting with setup, and troubleshooting during conferences.
• Perform spot checks of equipment to verify functionality on a scheduled basis.
• Troubleshoot Codec hardware, network, VLAN, software configurations, and inter-device connections.
• Respond to and resolve trouble tickets within the required Service Level Agreement (SLA).
• Provide user training and mentor junior VTC technicians.
• Maintain an accurate and complete government asset inventory.
• Other duties as assigned.

Requirements:

• Ensure compliance with command training and employment requirements in accordance with all established policies and guidelines.
• Complete orientation and competency verification programs in line with departmental guidelines.
• Participate in functions and meetings as assigned, providing relevant and timely information to assist with decision-making and process improvement.
• Engage in customer service initiatives and training when required.
• Assist with the orientation, training, and performance evaluation of newly assigned personnel as appropriate.
• Strong analytical skills.
• Ability to work independently with minimal supervision while fostering a cohesive team environment.

WHAT YOU'LL NEED TO SUCCEED

• Education:

  Associate's Degree (Substitutions will be based on additional years of experience)

• Experience:

  8+ years of related experience

• Technical Skills:

  System Administration, Video Teleconferencing Services, End User Support, Troubleshooting/Problem Solving

• Security Clearance Level:

  DOE Q or TS

• Skills and Abilities:

  Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving,

• Location:

  Albuquerque, NM
• US Citizenship Required #

NNSAITOPS

The likely hourly rate for this position is between $40.35

• $54.

59. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from General Dynamics Information Technology, Inc. Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. This job was posted at https://gdit.com/ on 04/08/2026 10:04:12 PM. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ]