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Help Desk Representative
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Confidential
Glens Falls, NY (In Person)
$55,120 Salary, Full-Time
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Job Description
Overview Join our dynamic team as a Help Desk Representative and become the frontline hero for technical support within a fast-paced, innovative environment! In this role, you will be the primary point of contact for resolving a wide range of IT issues, ensuring seamless technology operations for users across various departments. Your energetic approach and problem-solving skills will help empower users to work efficiently and confidently with their hardware and software tools. This paid position offers an exciting opportunity to develop your IT support expertise while making a meaningful impact on daily business functions. Duties Provide exceptional technical support to end-users via phone, email, or remote assistance, addressing issues related to hardware, software, and network connectivity Troubleshoot and resolve software problems across operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office and enterprise tools like ServiceNow and Jira Manage computer hardware setups, upgrades, and maintenance for desktops, laptops, mobile devices, and peripherals Assist with computer management tasks including Active Directory account management, group policy (GPO) configurations, and software deployment using SCCM Support network administration activities such as configuring VPNs, firewalls, DNS settings, TCP/IP protocols, LAN/WAN connectivity, and troubleshooting Cisco Meraki devices Maintain IT infrastructure by monitoring network performance using tools like BMC Remedy and analyzing system logs for potential issues Collaborate with team members on incident tracking through platforms like ServiceNow or Jira to ensure timely resolution and documentation of support tickets Skills Strong technical support skills with experience troubleshooting software issues across multiple operating systems including Windows (Microsoft Windows Server), macOS, and Linux Proficiency in computer networking concepts such as TCP/IP, DNS, VPNs, firewalls, LAN/WAN architecture, and network security protocols Hands-on experience managing computer hardware components and peripherals in a corporate environment Knowledge of IT support tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, BMC Remedy, ServiceNow, and Jira for incident management Familiarity with mobile device management (MDM) solutions and supporting mobile devices in a corporate setting Excellent communication skills to clearly explain technical solutions to non-technical users with patience and professionalism Ability to analyze system logs and performance metrics to identify root causes of issues quickly and accurately Embark on this rewarding journey where your technical expertise fuels productivity! We seek motivated individuals eager to grow their IT support skills while delivering outstanding service. If you thrive in a collaborative environment that values proactive problem-solving and continuous learning—this is the perfect opportunity for you!