Avaya Service Tech

Job Description Our client is seeking a Service Technician III / Voice Avaya Engineer to support a dedicated airport terminal environment. This role blends Avaya voice engineering, ISP/network support, and hands-on cabling/fiber infrastructure work, with a strong emphasis on Avaya systems. After an initial ramp-up period, this technician will operate independently as the sole technical resource for an assigned terminal, supporting all customers within that space and ensuring high availability of critical voice and network services. Role Breakdown (Approximate Allocation) Voice Avaya Engineering

• 50% ISP / Network Technician Support
• 50% Cabling Infrastructure (Ethernet & Fiber)
• 100% Key Responsibilities Voice Avaya Engineering (≈50%) Provide Tier 2/3 support for Avaya Aura Communication Manager Support and maintain: Avaya Session Manager Avaya System Manager Avaya AAM Voicemail SIP trunking environments Perform break/fix troubleshooting, upgrades, and configuration support Respond to voice-related incidents impacting airport tenants and shared services ISP / Network Technician Support (≈50%) Support ISP-related services and equipment, including Overture and Hatteras Troubleshoot network connectivity issues in a multi-tenant airport environment Assist with service turn-ups, circuit troubleshooting, and escalations Coordinate with internal teams and service providers as needed Cabling & Fiber Infrastructure (100%) Support Ethernet and fiber infrastructure across the terminal Perform fiber tracing, troubleshooting, and break/fix support Assist with cabling-related upgrades and maintenance activities Work hands-on in telecom closets and infrastructure spaces as required Additional Responsibilities Participate in a paid on-call rotation (remote support when applicable) Support after-hours work depending on project needs, including overnight work when required Work closely with customers and internal stakeholders to maintain service continuity Operate independently and take ownership of the terminal's technical environment This is a full time role at 35-45/hr + overtime.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Strong hands-on experience with Avaya voice systems (most critical requirement) Tier 2 or Tier 3 technical support experience Working knowledge of SIP trunking Experience with fiber and Ethernet cabling infrastructure Ability to troubleshoot issues independently and work without direct supervision Experience with Overture and/or Hatteras ISP equipment Background in airport, transportation, or large enterprise environments Prior experience supporting multi-tenant facilities