Endpoint Support Technician Windows/MAC

Endpoint Support Technician Windows/MAC InfoStructures, Inc. New York, NY Job Details Full-time $60,000 - $75,000 a year 5 hours ago Benefits Health savings account Health insurance 401(k) Paid time off Vision insurance Qualifications Interpersonal skills SCCM iOS Windows Attention to detail Computer hardware Remote access software Mobile device management macOS Intune Full Job Description Endpoint Support Technician Windows/Mac Who we are: InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people's lives. We are seeking an energetic, highly motivated, qualified endpoint support technicians to support our government clients.

What experience you need:

Two years plus (2+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices.

You should also have:

• Tremendous attention to detail
• Excellent problem-resolution skills
• Ability to weigh several options and provide the most efficient solution
• OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive
• Strong ability to build client relationships Thorough working knowledge supporting the following technologies is desired in as many of these areas as possible:
• Windows 1x - including device and driver installation, troubleshooting and patching
• Various Windows imaging technologies, including MDT deployments
• Remote desktop management tools, e.g., RDP, SCCM, Dameware, RemotePC
• Hardware familiarity with Dell computing platforms, (both desktop and laptop), RAM, Hard drives, USB peripherals (e.g., printers, scanners)
• Mac OS installation/configuration/app support

Other:

O365 Applications, Intune and ADAXES Active Directory Device Management JAMF, VPN, MFA, and other technologies used by remote workers, Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.; VPNs, Group Policy, challenges faced by teleworkers, Mobile devices (e.g., iPhone, iPad platforms), InTune device management, ServiceNow Service Desk application, ITIL principles Desirable training/certifications you should have:

• BS Degree
• A+/Net+
• Windows or Mac certifications What you will do You will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with:
• Configuring network devices/printers
• Completing project work
• Documenting and defining policies and procedures
• Creating technical reports
• Completing other duties as assigned Clearance requirements Ability to pass a corporate and Federal background check.

Previous Federal Agency check (or higher) clearance preferred. Where you will do it This position is fully on-site at our Federal customer's office in lower Manhattan. Miscellaneous InfoStructures is an Equal Opportunity Employer.

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) Health insurance Health savings account Paid time off Vision insurance

Experience:

desktop support windows and MacOS devices: 2 years (Required) in-person and remote technical support for end users: 2 years (Required) enterprise endpoint management tools

Intune, SCCM, JAMF, MDT:

2 years (Required) Ability to

Commute:

New York, NY 10001 (Required)

Work Location:

In person