Information Technology Technician

Information Technology Technician Sinclair Community College

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2 Dayton, OH Job Details Full-time From $46,164 a year 1 day ago Benefits Health savings account Tuition reimbursement Qualifications Computer hardware Desktop (troubleshooting support) Associate's degree Full Job Description The IT Technician position supports 4,700+ computers, podium equipment, and printers used by faculty, staff, and students. This involves the hardware, software, and infrastructure of locally installed and network applications necessary to complete required tasks of Sinclair employees and students. The salary for this position begins at $46,164.00 and is commensurate with education and experience. Why work for Sinclair College? The following are some of the benefits that full-time support staff with Sinclair College receive: Tuition waiver for employee and dependents for all Sinclair courses and programs Support for continued professional development, including tuition reimbursement for other universities and colleges OPERS pension participation, with 14% employer contribution 4+ weeks of personal and vacation leave, 3+ weeks of sick leave annually 14 days of annually observed company holidays Expansive and competitive insurance programs, including an HSA with annual employer contribution available High quality programs and events for work-life balance SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Principal Accountabilities Emergency technician

• All full-time technicians are required to be the first line defense to emergency situations for all customers, both on and off campus (administrators, faculty, staff and students). All emergency tickets are resolved within one working day (an eight-hour period). Laptops
• Configuring, maintaining, and troubleshooting notebook PCs to function on the network In Touch Kiosks
• Preventive and corrective maintenance on computer, printer, and touch screen devices Spare parts inventory
• Participate in maintaining the spare parts inventory through notifying immediate supervisor of parts needed and the purchase of specialized parts for individual customers Hardware
• Installing, configuring, networking, troubleshooting various hardware problems and conflicts, and maintaining academic hardware configurations, peripheral devices, drivers, returning equipment to vendors to obtain service and replacement Network
• Installing, configuring, and maintaining network cabling, concentrators, hubs, switches, and routers Software
• Installing, configuring, networking, troubleshooting, and maintaining Windows image, academic image, operating systems, departmental and job specific software, updating existing software as new versions, bug fixes, and service packs become available Other duties as assigned Requirements Minimum of an associate's degree in computer science or a related field required Minimum of 1 year of experience supporting a large multi-user environment required In-depth technical knowledge and understanding of various operating systems, software and computer hardware required Thorough understanding of electronics, basic networking, and analytical troubleshooting strongly preferred Ability to resolve problems and complete tasks in a timely manner required Ability to adapt to the continuously changing environment and challenges relative to this position to meet the customer's needs required