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NOC Technician
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Robert Half
Medicine Park, OK (In Person)
Full-Time
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Job Description
- Network Operations Engineer (Central Office / Core Voice)
- Full-time | On-site (Southwest Oklahoma) | Limited travel | On-call rotationWe are partnering with a regional telecommunications provider undergoing significant network modernization and expansion.
This role is responsible for the day-to-day operation, provisioning, and maintenance of central office and core voice systems. You'll play a key role in maintaining service reliability while supporting the transition from legacy TDM infrastructure to modern fiber/IP networks.
- What you'll be doing:
- Manage central office operations including provisioning, installation, and maintenance of core voice, data, and peripheral equipment
- Administer subscriber data and switch translations (adds, moves, changes, deletes)
- Support and maintain softswitch, IMS, SBC, and broadband infrastructure
- Monitor network and service quality; respond to alarms and service issues
- Assist with migration from legacy TDM/DLC systems to fiber and IP-based platforms
- Develop and follow procedures, including maintenance programs and MOPs
- Support compliance activities including lawful intercept provisioning (CALEA)
- Collaborate with engineering, customer service, and field teams
- Maintain accurate documentation and reporting
- What we're looking for:
- 5+ years of experience working with carrier-grade voice switch or softswitch platforms (Ribbon/GENBAND, Metaswitch, or similar)
- Strong troubleshooting skills and ability to identify root cause
- Solid understanding of telecom environments and carrier relationships
- Experience with Microsoft 365 tools for reporting and documentation
- Strong communication skills and ability to work in a team environment
- Nice to have:
- Experience with TDM-to-IP or fiber migrations
- Knowledge of SIP, IMS, and session border controllers
- Exposure to fiber access technologies (PON, Calix or similar)
- Familiarity with transport, timing/synchronization, and DC power systems
- Certifications (Cisco, Ribbon, Metaswitch, etc.)
- Environment & perks:
- Hands-on role in a growing fiber network environment
- Opportunity to work on modernization initiatives and emerging technologies
- Competitive compensation plus full benefits (health, 401k, PTO, etc.