ITS Student Technician II

Position Details Position Summary Position Title ITS Student Technician II Posting Number Division Information Technology Services Department Information Technology Services Location Erie, Pa

Position Summary Career Readiness Learning Objectives:

Communication - The Student Technician II will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions. Critical Thinking - The Student Technician II will gather and analyze information from a diverse set of sources to make sound decisions and solve problems while supporting the technology needs of clients in person, over the phone, or via remote interaction with the client's computer. This competency relates to the ability to resolve IT support requests effectively, demonstrate resourcefulness, and independently tackle technical issues faced by the Gannon community.

Responsibilities:

• Provide a high level of quality Information Technology (IT) support to the Gannon community.
• Demonstrated ability to resolve support requests during first call or interaction.
• High level of Service Level Agreement (SLA) satisfaction
• Independently provide Tier I and Tier II Information Technology support via phone, virtual interaction, in-person interaction to assist students, faculty, staff, retirees, and alumni.
• The time commitment for this position is 10 to 30 hours per week.

Required Qualifications Current student in good academic standing. Strong communication skills. Resourceful and reliable, active listener capable of following directions. Excellent computer skills. Punctual, capable of managing a schedule with good time management skills. Preferred Qualifications Candidates for consideration must have prior work experience with the Gannon University ITS Department. Physical Demands

• Reasonable amount of lifting required, moving computers and delivering paper: Able to lift up to 50 lbs.
• Position requires sitting for the majority of the shift, typing, making, and receiving phone calls to provide client support.

Posting Detail Information Number of Vacancies 3 Job Posting Open Date 04/28/2026 Job Posting Close Date 06/30/2026 Special Instructions to Applicants These positions are only available to current and previous student employees of the Information Technology Services (ITS) Department. Supplemental Questions Required fields are indicated with an asterisk (

• ).

• Please describe any previous experience you have working in a customer service enviornment (Open Ended Question)
• When will you graduate?

(Open Ended Question) Applicant Documents Required Documents