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Deskside Support - Local to Santa Ana California / Local to Pittsburgh

Job

Wissen Infotech

Pittsburgh, PA (In Person)

Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

Role:
Deskside Support - Local to Santa Ana California / Local to
Pittsburgh Introduction:
As a Deskside Support technician, you will be responsible for providing technical support and maintenance for desktop computing environments in our company''s offices in Santa Ana, California or Pittsburgh, Pennsylvania. You will troubleshoot, diagnose, and resolve service requests related to desktop applications, hardware, network connectivity, and peripheral devices. Additionally, you will be responsible for installing, configuring, and maintaining both hardware and software, as well as providing end-user support and excellent customer service.
Responsibilities:
Troubleshoot and resolve service requests for desktop applications, network connectivity, and hardware and peripheral devices Install, configure, and maintain hardware and software Diagnose and repair end-user system failures, printer failures, and other peripheral device failures Provide network support by troubleshooting network devices to ensure connectivity Implement virus detection and eradication procedures Provide end-user support in person, by telephone, or via email Act as a model of customer service excellence for organizational staff members
Requirements:
Required Skills:
Analytical Skill Antivirus Communication Computer Hardware Conflict Resolution Customer Service Network Problem Solving Technical Support Preferred Skills:
Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems Strong verbal and written communication skills Patient, friendly demeanor with a great aptitude for listening