Network Support Technician

Job Number:

1093 Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice. Eastern University is a nationally-recognized Christian university enrolling approximately 9,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university's main campus is located in St. Davids, PA, with many programs also offered online. Eastern's core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education. Position Description Eastern University is a diverse, Christ-centered community preparing graduates to impact the world through faith, reason, and justice. The Network Support Technician, reporting to the Director of Technical Services, implements and manages the enterprise-wide network infrastructure including but not limited to LAN, WAN, Internet/Intranet, connectivity, network addressing, proxy services, remote connectivity, firewalls, virtual private networking and network security. This individual assists the IT Network Engineer in monitoring and maintaining the network and associated hardware and infrastructure. This individual assists with other information technology projects as required. Position Responsibilities The tasks and responsibilities include, but are not limited to: Installs system patches and firmware upgrades on network equipment as needed. Analyzes connectivity and resource availability problems and effects a solution in conjunction with hardware vendors and 3rd party partners. Maintains and administers all physical networking equipment both wired and wireless. Maintains backups of switch, firewall, and all other network infrastructure device configurations. Installs and configures new network equipment including access points, switches and network appliances such as firewalls, bandwidth allocation devices. Manages WANs and the campus LAN to insure connectivity for satellite offices. Manages relationships with communications and related equipment vendors. Works to create systems and procedural documentation. Works trouble-tickets to assist end users. Other duties as assigned.

Status:

Administrative, full-time, salaried Qualifications A Bachelor's degree with a major in computer science, information science or five years professional experience is strongly preferred. Experience with enterprise WiFi (Cisco & Meraki Networks) and 802.1x security preferred. Experience with network security, network addressing, TCP/IP, configuration of switches and routers (Cisco and Meraki preferred) including access control lists, switches and VPN security protocols. Experience with radius and DHCP strongly preferred. A versatile individual with the ability to learn and implement new technologies is required. Strong problem solving and analytical skills with attention to detail are essential. The ability to think logically and communicate effectively, both in writing and orally, with both technical personnel and other nontechnical users and staff is essential. Good interpersonal skills and the ability to work independently or in teams are essential. Position requirements This position is a combination of an office-based position working with a computer or laptop and hands-on work with hardware in a data center and in all wiring closets on the main campus and other campus locations. Wiring closets are located in basements, attics and locations with limited accessibility. Evening and weekend work is occasionally required to solve specific problems, upgrade services, or meet specific deadlines. Remote monitoring is also required during specified periods. A valid, current driver's license and car is needed to travel to other campus locations on an as-needed basis. About Eastern University Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university . The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply. Background Checks Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening. The employment background screening may include but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position. Youth Clearances are required for positions with direct contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the youth clearance process which includes the following four child protection clearances: 1) Affidavit; 2) FBI Criminal Record Check; 3) Pennsylvania Department of Human Services Child Abuse History Clearance and; 4) Pennsylvania State Police Criminal Record Check. In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services Law), school employees of Eastern University who will have "direct contact with children" must complete the background check process prior to employment. Results must be submitted within ten days of receipt. Description Disclaimer This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.

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Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Statement of Non-Discrimination Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other University-administered programs, or employment practices and programs.