Desktop Specialist II

DESKTOP SUPPORT II

Location:

Onsite Job Summary:

Reporting to the Information Technology Director, this role is responsible for daily helpdesk operations ensuring the maintenance, performance, and security of all computer systems and networking components.

Essential Duties/Responsibilities:

Provide technical support to users with everyday general IT support issues and problems onsite. Assist with personnel moves, laptop imaging, and other equipment deployments. Collaborate with IT Director to review, analyze, and determine helpdesk priorities. Create online documentation for training on new software deployments. Maintain desktop and laptop software, including windows updates, driver updates, firmware, and BIOS. Manage the coordination and delivery of technology-related requests, including intake, assignment, and tracking. Provide support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc. Provide support for internal firm applications. Responsible for procurement, and deploying equipment such as computers, laptops, cell phones, and peripherals. Strong desktop support, hardware, and software troubleshooting in a Tier 2 and Tier 3 support capacity. Perform other relevant duties as assigned.

Education and Required Skills:

Associate's degree in computer science or equivalent combination of education and experience. 2 - 4 years of law firm experience. Minimum of 2 years hands-on experience in the helpdesk/computer support environment. PowerShell scripting a plus. Ability to fully assess the impact of making changes on existing environments. Ability to meet challenging deadlines and capable of handling multiple priorities. Excellent attention to detail, organization, and documentation skills. Experience with Vendor Management. Must have strong knowledge and proficiency in Active Directory, Group Policy, and other Microsoft technology suites, familiarity with Android and IOS devices, and desktop imaging process and file backups. Strong problem-solving skills. Strong proficiency in IT troubleshooting methodologies, with the ability to teach and train others.

Work Hours:

In-office work at the Little Falls, NJ location. Hybrid and remote work are not options for this position. Full-time, non-exempt, Monday to Friday 9:00 a.m. - 5:00 p.m. (one hour lunch). Overtime (over 40 hours) may be required from time to time. Medical, Dental, Vision, Long Term Disability, and 401(k) benefits offered. Scarinci Hollenbeck is an Equal Opportunity Employer.