Field & Support Technician

Job Description:

Clutch is a growing payments and merchant-services company that helps local businesses simplify how they accept payments. We work closely with business owners, use modern technology, and operate like a startup: fast, organized, and hands-on. You'll support our operations and leadership team with responsibilities such as the following: Owning technical issues from first report to full resolution Troubleshooting payment terminals, POS systems, gateways, and integrations Supporting merchants with deposits, batching, connectivity, and processing errors Coordinating with processors, gateways, and internal teams until issues are resolved Documenting root causes and solutions to prevent repeat issues Maintaining clean support logs, notes, and internal documentation Improving systems, workflows, and technical processes Qualifications We are not hiring based on years of experience. We are hiring based on the right fit. You may be a strong fit if: Able to translate technical issues into plain language for merchants Willing to research, test, and verify solutions independently Documents fixes so problems don't repeat Performs well in fast-moving, high-expectation environments You follow problems until the end You are comfortable being the point person for technical ownership You operate well with autonomy and responsibility Experience with payments, POS systems, terminals, or technical support is helpful—but not required . What We Offer High-accountability, high-trust environment Competitive pay tied to performance Opportunity to grow with the company Direct access to leadership Clear expectations and zero office politics A culture that rewards ownership and execution If you perform, you will be trusted and rewarded. How to Apply Apply through Indeed or message directly for a confidential conversation. When applying, include a short note answering this question: Tell us about a time something went wrong and you took full ownership—without being asked. What was the outcome? Applications without this will not be reviewed.

Pay:

From $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

Hybrid remote in Wrentham, MA 02093