IT Integration Support

Pay Range:

$24.00 - $26.00 /

Hour Our Perks:

Generous PTO plans, sick pay and health benefits Annual bonus based on employment standing• Work from home and hybrid model employment Confie Enablement Fund/ Scholarship Program I-Care Recognition Program Corporate Social Responsibility Program Diversity, Equity and Inclusion Initiatives Confie Hub and Discount Programs (Gym Membership) Purpose Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software Essential Duties & Responsibilities Serve as point of contact within the IT Operations to provide technical support to end-users Help users on a day-to-day basis with IT-related issues Computer repair and troubleshooting Troubleshoot software and network issues Troubleshoot basic Active Directory/Window Domain issues Perform proactive maintenance in PCs and Printers Configure and install PCs, printers, and scanners Perform first-level problem determination and resolution Escalate unresolved issues to appropriate team members Monitor and follow up on outstanding issues and update users on the current status Assist with special projects as needed Consistently meet or exceed requirements/performance criteria Qualifications and Education Requirements Field Technician experience Ability to travel up to 50% Cisco and Networking experience Basic Microsoft Windows/Microsoft 0365 environment Experience with Asset Management and ITSM Platforms Excellent attitude and interpersonal skills Communicate effectively and professionally with all levels of personnel Detail and customer service-oriented Problem-solving skills to resolve issues Must be willing to work outside normal business hours as needed Must have strong Microsoft Windows 10 hands-on experience English fluency Preferred Skills Bilingual in English/Spanish preferred Citrix/iGEL experience Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Notice As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at employeerelations@confie.com