IT Tier II Support Technician

Pay starts at $22.00 per hour and up based on experience Turn challenges into solutions—bring your IT expertise where it truly makes a difference. About the Role This is a hands-on, problem-solving role for someone who enjoys digging into complex IT issues and seeing them through to resolution. As a Tier II Support Technician, you'll serve as the escalation point for technical challenges, working closely with system administrators, and vendors to keep systems running smoothly. This role is fast-paced, highly visible, and essential to daily operations—you'll interact with staff across the organization and play a key role in delivering reliable, secure IT support. What You'll Do Serve as escalation support for Tier I technicians Troubleshoot advanced hardware, software, and network issues Support Windows environments and Microsoft 365 applications Manage user accounts in Active Directory / Azure AD Assist with network troubleshooting (VPN, Wi-Fi, connectivity issues) Install, configure, and maintain devices and peripherals Identify recurring issues and recommend long-term solutions Coordinate with Tier III support and external vendors Track, document, and communicate resolutions clearly to users Support equipment deployment, replacement, and inventory What We're Looking For Strong troubleshooting and analytical problem-solving skills Experience supporting Windows 10/11 and Microsoft 365 Working knowledge of Active Directory / Azure AD Understanding of basic networking (TCP/IP, DNS, DHCP, VPN) Ability to explain technical issues to non-technical users Organized, detail-oriented, and customer-service focused Comfortable working both independently and as part of a team This Role Might Not Be a Fit If… You prefer a remote or work-from-home position You're not comfortable being on-call or responding to urgent issues You prefer repetitive tasks over troubleshooting new problems You struggle to communicate technical information clearly to others You're not comfortable working directly with end users What the Job Is Really Like You'll handle a mix of planned work and unexpected issues daily Some problems will require deep investigation and persistence You'll be switching between tasks and priorities frequently You'll work closely with both technical teams and non-technical staff Strong communication is just as important as technical skill What You Bring High School Diploma or equivalent (required) 2-4 years of IT support experience (Tier I or II preferred) Associate degree in IT or related field (or equivalent experience) Experience in enterprise, nonprofit, healthcare, or education environments preferred Reliable transportation (local travel required) Preferred Certifications CompTIA A+, Network+, or Security+ Microsoft certifications (MD-102, MS-900, or similar) ITIL Foundation Why You'll Love It Here Mission-driven organization making a real community impact Variety of technical challenges that build your skills Collaborative and supportive team environment Opportunity to grow within IT and the organization Our Mission To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

QUALIFICATIONS

High School Diploma or equivalent is required. 1 to 2 years minimum experience in technical support with computer hardware, operating systems, productivity software, Microsoft 356, networking, printers, and PC peripherals. Networking and Microsoft certifications preferred. Valid drivers license, automobile insurance and reliable transportation required for local site to site travel. Mileage reimbursable. Certifications required within 30 days of hire: CPR/AED & First Aid, New Employee Orientation. Online prehire trainings required. Excellent interpersonal, communication, and problem-solving skills. Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.