L1 / L2 Technician

Job Title:

Technician Location:

Reno, NV (Onsite) #1 L1 Technician 1-2 years of experience Key Responsibilities Move servers and switches to required destination for installation. Inspect servers and switches to make sure that they are not damaged in any way. Smoke test servers to ensure that server is functioning as intended. Install servers and switches and cable it according to provided wire map. Make sure that all cables ran are bundled neatly. Double check with network admins to make sure everything is cabled correctly, and all connections are up. Install additional components needed (NIC, Drive, Memory). Assist in unboxing and prepping servers as needed. Auditing of servers and consumables. #2 L2 Technician 2-5 Years' Experience Key Responsibilities Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins. Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors. Perform server firmware upgrades to ensure systems are running on the latest approved versions. Configure server IP addresses and default access credentials in accordance with standard procedures. Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components. Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities. Provide hands-on support to network administrators for ad hoc requests involving servers or network switches. Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness. Conduct physical inspections as requested or audits of servers, components, and consumables to ensure equipment inventory accuracy. Troubleshoot a variety of servers and isolate the problem that the server is encountering. Order replacement parts and install them in servers and ship back the defective part to their respective vendors. Update firmware on servers to ensure the latest version is installed. Configure IP addresses and default login credentials on servers. Reach out and assist network admins on any issues they are having with a server that can range from: replacing broken or damaged cables, re-routing cables to different ports on the server or switch, replacing optics on both server and switch ports, changing out parts and installing upgraded versions of those parts in servers. Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on device. Assist network admins who reach out requesting specific assistance with servers or switch. Also items listed under Level 1 as needed.