Network Associate

About the role: The Network Associate is an entry-level, client-facing IT resource focused on end-user support and desktop-level troubleshooting. As the first line of response, the NA handles device setup, software installs, account changes, and common hardware or connectivity issues. NAs ensure staff remain productive by providing fast, reliable, and approachable support, while also maintaining accurate documentation and escalating more complex problems to senior engineers when necessary. This role is ideal for IT professionals early in their careers who are eager to build technical depth, gain exposure to enterprise IT environments, and grow into more advanced consulting roles. •This position is on-site in Louisville, CO•Why Dataprise Dataprise is a private equity-backed company focused on both organic growth and strategic acquisitions of high-performing businesses that align with our philosophies and values.

Our mission is simple:

delight our clients and create an outstanding people experience—internally and externally. We are an employee-focused organization that prioritizes retention, satisfaction, and empowerment. We are committed to helping our team members grow and succeed. Career Growth & Development We invest in your future through: Internal mobility opportunities Continuous learning and upskilling Job shadowing programs and career mentorship Annual training allowances and LinkedIn Learning licenses for all employees Wellness & Work-Life Balance Comprehensive Wellness and Rewards & Recognition Programs Onsite, hybrid and remote work options (may vary by role) 10 paid holidays Generous PTO Company paid Volunteer Time Off Parental leave benefits & bonding leave for new parents Competitive Compensation & Benefits Competitive pay Comprehensive medical, dental, and vision coverage for you and your family Company-paid Employee Assistance Program (EAP) 401(k) with company match and immediate vesting Company paid short and long-term disability insurance Company paid life insurance Voluntary supplemental insurance through Aflac Voluntary pet insurance through Nationwide Pet Flexible Spending Accounts (FSA) Health Savings Account (HSA) with employer contributions Pre-tax commuter benefits for parking and public transit Diversity, Equity, Inclusion & Belonging We are committed to fostering a culture of belonging through a multi-faceted Diversity, Equity, Inclusion & Belonging (DEI&B) program which includes Employee Resource Groups (ERG's). At Dataprise, you'll have the opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals in the industry.

Culture & Innovation Impactful Work :

Employees work on cutting-edge technology including managed IT services, cybersecurity, disaster recovery, incident response, mobility management, IT consulting, cloud and infrastructure, and more.

Recognition:

Recognized as a top employer in IT with awards for values and culture.

High-Trust Environment:

We foster a culture of empowerment, continuous learning, and innovation. Our culture is built around five key attributes: Passionate, Respectful, Ownership, Unified and Decisive - that make us Dataprise PROUD.

What You'll Do:

Act as the first point of contact for end-user support, handling desktop and laptop troubleshooting, password resets, account changes, and peripheral support. Participate in recurring onsite visits, ensuring client systems remain operational and identifying any issues requiring escalation. Troubleshoot hardware and software issues across Windows and macOS workstations, printers, and mobile devices (iOS/Android). Provision, image, and configure devices including OS builds, installations, updates, and user profile setup. Support Microsoft 365 applications. Maintain network connectivity for end-users by supporting VPN, Wi-Fi, & drive mapping. Document all support activities ensuring accurate and timely updates to tickets Communicate technical solutions clearly in simple, user-friendly terms. Escalate infrastructure, server, or networking issues to appropriate TEC pillar. Contribute to a positive client relationship by being approachable, professional, and responsive to end-user needs. Support emergency service requests or on-call coverage Collaborate with internal Dataprise teams to ensure seamless client support. Stay current with training and certifications, continuously building technical skills to prepare for advancement. Travel in and around the Washington DC metro area with reliable transportation and a clean driving record.

What Skills & Experience You'll Need:

1-3 years of experience providing desktop or end-user IT support in a professional environment. Proficiency in installing, configuring, and troubleshooting Microsoft Windows 10 and 11. Basic administration of Microsoft 365 (password resets, license assignment, mailbox setup). Familiarity with Microsoft Active Directory for account management and group membership changes. Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN, Wi-Fi). Experience supporting hardware and peripherals (laptops, desktops, printers, mobile devices). Ability to perform device imaging, OS builds, and application installs. Understanding of endpoint security tools and patching processes. Strong customer service and communication skills with the ability to explain solutions in user-friendly terms. Demonstrated ability to document work accurately in ticketing and documentation systems (e.g., ConnectWise, ITGlue). Reliable transportation, clean driving record, and willingness to travel throughout the Washington DC metro area. Ability to work both independently and collaboratively with senior engineers and team members. Strong organizational and multitasking skills to manage multiple client requests in fast-paced environments. CompTIA A+ or equivalent certification preferred.

Compensation:

Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company. We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts. This position's Salary Range is: $60,000-$65,000 (

NOTE:

this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate).

Dataprise Diversity Commitment:

At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer.