Network Technician I

Network Technician I -

Williston, North Dakota Job Description:

In this role, you will collaborate with local and remote technical teams and vendors to support back-end infrastructure operations and projects. Translate business inputs into system requirements, represent IT in discussions, and ensure adherence to corporate standards.

Key Responsibilities:

Provide physical support for all aspects of network, compute, data/voice infrastructure, diagnosing and resolving hardware and software issues across office, field, and manufacturing sites. Liaise and execute tasks with global support teams, vendors, and managed services providers (MSPs). Perform Network Monitoring and Troubleshooting. Contribute to end-to-end delivery of projects with a focus on localised processes associated with procurement, staging, installation and asset lifecycle management. Develop and maintain relationships with business contacts, ensuring problem resolution and facilitating system change management. Coordinate on-site and remote support, offering after-hours assistance on a rotational basis. Work in a supportive environment with a strong safety and security focus. Ensure all applicable corporate IT standard processes and procedures are followed. Coordinate support for on-site and other remote sites as required. Facilitate the end-to-end delivery of IT solutions from ideation, cost estimation, and requirements gathering through to deployment and support. Proactively identify opportunities for improvement to strive towards operational excellence. Travel as required to support operational and project deliverable requirements.

Skill Requirements:

To be successful for this role, it is desired that the candidate will have knowledge, skills, experience, and willingness to bring: Experience in physical infrastructure support, problem diagnosis, equipment handling, and knowledge of facility and business considerations. Proficiency and comprehension of the platforms essential for facilitating the delivery of infrastructure services, including but not limited to cloud-based solutions, virtualization technologies, and networking. Technical expertise in storage and server hardware, telecommunication services, TCP/IP networking, and ServiceNow tools. Proficiency in troubleshooting issues related to power, cooling, and backup systems. Previous experience in large or multinational companies, with a focus on virtual teams, planning, process adherence, and cultural awareness. Ability to apply design principles to create efficient and reliable cabling solutions across various environments. Strong interpersonal skills, effective communication, and the ability to build relationships at all levels. Proficiency in planning, coordination, multitasking, and self-motivation with minimal direction. Willingness to learn new technologies, adapt to change, and familiarity with Agile methodologies. Resourcefulness, strong problem-solving aptitude, attention to detail, and an analytical approach. Customer service excellence with a proven ability to resolve problems in a timely and professional manner. Ability to anticipate and identify problems, develop implementation plans, and work harmoniously in a team environment. Relevant network and service management certifications would be highly regarded. Minimum of 3-5 years of professional IT experience. Familiarity with deployment of the latest network technologies such as SD WAN, Zero Trust, and SDP.

Computing Environment:

Expertise in supporting Windows Server / Storage (NetApp, Dell EMC, etc.) / etc. Experience in Network support covering Radio/Wireless - Motorola, Aviat and Cisco/Juniper/Fortinet/Palo Alto devices, etc. Familiarity with ESM - ServiceNow / Cloud-AWS/Azure Travel and On Call details: Travel will be required occasionally out to the various field sites that have IT Infrastructure. Oncall is also expected, 1 week of oncall every 2 months or so. There could also be extra time needed for emergency hands-on support needed outside of oncall, but those should be very minimal. •Must be able to lift 35 pounds •DISA Background Check required