NOC Specialist

Description Overview This individual supports a population of users consisting of customer service representatives and corporate support associates with any Hardware, Software, or Networking related issues.

Duties/Responsibilities:

+ Troubleshoot and resolve IT Issues reported via Helpdesk, chat, phone, Voicemail, and email. + Provide onsite and remote Software, Hardware, and networking support. + Account Password resets, unlocks. + VPN account management and troubleshooting. + Call center software troubleshooting. + Assist with new user onboarding and equipment deployment + Utilize and maintain asset tracking system + Format and re-image new and returned assets. + Assign users and computers to proper groups in active directory. + Assist with creation and removal of user accounts

Requirements Required Skills/Abilities:

+ Proficient with Windows 10 and Microsoft Office suite. + Laptop & PC imaging and configuring. + Experience with Networking, Wifi, and VPN. + Ability to work with users on-site and remotely. + Excellent interpersonal and communication skills. + Patience to work technical issues with non-technical users. + Solid problem solving, trouble shooting skills. + Consistent dependability with attendance and performance. + Must be able to work nights and weekends.

Education and Experience:

+ Team player with high school diploma or equivalent. + 2+ years in IT related field preferred.

Please note:

This role is onsite in Smyrna, GA. Please don't apply for this position if you're not already local to Metro ATL and willing to work onsite Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .