Remote Support & Field Technician

What you will be doing: Maintain regular communication with clients and respond to requests and/or issues in a timely manner to ensure client satisfaction Liaise and coordinate with contractors on projects (as required) Monitor and respond to system alerts through a variety of platforms Address any deficiencies on locations with respect to appearance, safety, equipment Prepare and complete work orders Maintain and manage inventory of equipment and tools Record and report all problems, complaints, incidents, events, and deficiencies Other related duties may be assigned Who we are looking for: Best in class customer service Low Voltage Electrical experience - wiring signage, relays, ect. Power Limited Technician (PLT) License a plus. CAT6 termination and wire pulling experience Excellent verbal and written communication skills Strong analytical skills to gather and summarize data and reports Ability to recognize problems, troubleshoot and execute solutions Complete multiple projects simultaneously with a degree of self-direction Work well in team environment Time management, multi-tasking, and organization skills with strong attention to detail Ability to deal with ambiguity and remain calm / maintain positive attitude under pressure Maintain professional appearance and demeanor OnCall Shift in Rotation with other Technicians Possess hand tools required to perform work. Power tools will be provided as needed.

About Nortech:

Nortech Parking Systems Inc. was founded in 2010 and quickly became Western Canada's leading expert in design, sales, installation and maintenance of parking and revenue control systems. With over 50 years of combined team experience, we have kept pace with the latest technologies and products. We work closely with our technology partners to deliver innovative and advanced solutions to our customers and are the exclusive sales and service provider of TIBA parking equipment. We are an industry leader in each of our markets. With an uncompromising passion for quality and continuous improvement, we empower our team to provide creative and innovative solutions that maximize value to our clients and customers. Through our core values, we create a dynamic culture that ensures the long-term health of the company and our people. We are currently looking for a Remote Support & Field Technician to join our Minnesota team. This position reports directly to the General Manager. Responsibilities include but are not limited to: facilitating and scheduling of service requests, remote and on-site problem resolution, customer support, facility maintenance, special projects, and daily operations with the goal of contributing to a world class customer experience. Working with a people-oriented company enables you to have a high degree of autonomy in your role, we value individual input and provide career progression to support people on their career journey. Working with us, you would get the opportunity to shape your role and get involved in a variety of projects that may not traditionally sit within the scope of your position.

Job Type:

Full-time Pay:

$25.00 - $29.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many years of experience do you have in a field service position?

Experience:

low voltage wiring, relays and wire terminations?: 1 year (Required)

Microsoft Windows Server:

1 year (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

White Bear Lake, MN 55110 (Required) Ability to

Relocate:

White Bear Lake, MN 55110: Relocate before starting work (Required)

Work Location:

In person