Senior Information Technology Technician

JOB THE CITY OF SANTA ROSA IS EXCITED TO WELCOME APPLICATIONS FOR SENIOR INFORMATION TECHNOLOGY TECHNICIAN. THIS IS AN EXCELLENT OPPORTUNITY FOR THOSE SEEKING A REWARDING CAREER PROVIDING CRITICAL SERVICES TO OUR CITY AND COMMUNITY!

The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.

The Benefits of City EmploymentIn addition to offering a rewarding work environment, opportunity for career growth, and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, your choice of three health plans, and top of the line employer paid vision and dental coverage. A competitive total compensation package!

Flexible schedule available: 9/80 up to 50% Hybrid remote schedule available after successful completion of probation (6 months)12 paid holidays annually, plus 2 to 3 "floating holidays" per year depending on years of service$500 annually for wellnessThe City is a Public Service Loan Forgiveness Program (PSLF) Employer

SANTA ROSA INFORMATION TECHNOLOGY - SECURITY

& INNOVATIONThe City of Santa Rosa Information Technology department has an important mission: To provide secure and reliable technology and services to make government more efficient, equitable, transparent, and responsive to the needs of the community. While carrying out this mission, we remain focused on the vision of leveraging technology, information and cross-departmental collaboration to modernize and transform City services while incorporating core values such as innovation, collaboration, integrity, equity, inclusion, and an emphasis on results to achieve various goals and objectives in alignment with the overarching goals of City Council. For more information about Santa Rosa IT, please visit our website: Santa Rosa

ITABOUT THE POSITION

Senior Information Technology (IT) Technicians perform installation, diagnostic and maintenance activities for the City's data and telecommunications infrastructure, and regularly provide advanced technical and functional support, direction and leadership to other technical staff.

THE CURRENT VACANCY

The current opening is in the Information Technology Department. The Senior IT Technician provides Tier 2 level support primarily for the Water and Parking departments, working closely with the City's IT Technicians and Network System Analysts in resolving complex issues. This position also provides backup support to the Tier 2 Helpdesk, answering customer support calls and troubleshooting Helpdesk tickets. The Sr IT Technician is also - responsible for managing and creating new user accounts, assigning permissions, troubleshooting City server applications, providing Active Directory support and performing installation and upgrades of applications.

THE IDEAL CANDIDATE

The ideal candidate is a quick learner, self-starter and multi-tasker with excellent time management and organization skills, and the ability to work cooperatively in this fast-paced, complex environment. Proven analytical skills successfully applied to identifying and defining information technology needs, troubleshooting and resolving complex user issues are a must, as are excellent oral and written communication skills to explain technical solutions to non-technical users, and the demonstrated ability to work well with others on a team. Additionally, the ideal candidate will possess: At least three years of experience involving implementation and technical support of servers and applications within a Windows-based server environment.

Experience managing Active Directory, IIS and SQL-based applications, and a variety of LAN/WAN equipment within a complex network environment.

Experience managing any of the following areas: Skidata/AIMS parking software, Remote Desk Server/Terminal Services, Windows servers running in a virtual environment, WYSE Management Suite, telecom/PBX administration, Exchange, Office 365, and data networks with multiple subnets.

Knowledge of cybersecurity fundamentals and experience working alongside a cybersecurity team or vendor to ensure IT systems follow organizational security frameworks and cyber hygiene best practices.

Experience managing physical access control systems such as video cameras and electronic keycard systems.

Experience supporting the data networking requirements of industrial and operational technology (OT) environments in a regulated environment, including but not limited to SCADA systems.

THE SELECTION PROCESS

The selection process will consist of a careful review of applications, including the supplemental questionnaire. Those applicants who have submitted a complete application that demonstrates a strong match to the experience and qualifications desired will be invited to continue in the selection process, which will include a panel interview and may include technical performance tests. A list of eligible candidates established as a result of this recruitment and selection process may be used to fill future openings.

First interviews are anticipated to be held in early June followed by in-person technical skills testing mid-June, with second interviews in the end of June.

HOW TO APPLY

Please complete a thoughtful, thorough Application and Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process. For more information about this exciting opportunity, please contact Alberto Sanchez, Human Resources Analyst, at asanchez@srcity.org.

EXAMPLE OF DUTIES

Research new technologies, ensuring compatibility with existing technology, making recommendations for implementation and performing cost analysis of licensing requirements; perform server administration including install, optimize, upgrade, and maintain hardware, operating system software and client/server software; provision servers in virtual and physical environments;perform application administration activities, such as creating, modifying, and deleting users, groups, resources, membership rights, security access, and database scripts, queries and reports for messaging systems, databases and web applications;perform domain administration activities, such as assigning permissions and developing schema of users and groups; assess, plan, test and implement projects such as new hardware and software upgrades including but not limited to servers, cameras and audio video equipment; test commercial software and hardware, write product evaluations and recommendations for management review; monitor performance of hardware, operating systems, database and application software and make recommendations to correct problems or improve performance;plan, install, optimize, upgrade and maintain City wide desktop systems, mobile data computers and application software; perform computer and mobile device forensics;setup and maintain surveillance systems such as cameras, body worn cameras and door card access;work with department personnel in recovery of video footage;provide new camera specifications and purchasing of equipment;setup and provide technical support for audio visual and broadcasting equipment;establish and monitor procedures for data security and access to computer systems; prepare documentation, procedures, reports, specifications, program descriptions, operating instructions, training materials, and user manuals;perform as a functional team leader and coordinate project activities; train staff and act as a technical resource to other staff; provide second-level technical support, resolving escalated helpdesk incidents; design backup and recovery procedures;provide assistance to Network Systems Analysts to resolve network and /or telecommunications issues;customize vendor software releases to meet City requirements; consult with current and proposed systems users on the design and feasibility of proposed systems and modifications; analyze client needs and identify alternatives; estimate cost and timing of technology systems modifications;prepare specifications and participate in Requests for Qualifications, Requests for Proposals and/or contracts or agreements for hardware and software;determine data requirements for buildings;coordinate network cable install and moves;perform the duties of an Information Technology Technician as needed; andperform related duties as assigned.

SUPPLEMENTAL INFORMATION

Physical requirements and working conditions are listed on the job description. Senior IT Technicians may be expected to provide service during off hours, evenings, weekends and holidays and also may be expected to work an alternate work shift or schedule.

ADDITIONAL REQUIREMENTS

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. The City of Santa Rosa - A Wonderful Place to Call HomeThe City of Santa Rosa is nestled in the center of famous Sonoma Wine Country, located just 55 miles north of San Francisco and 30 miles east of the Pacific Ocean with a population of approximately 173,000. Santa Rosa serves as the County seat and the center of trade, government, commerce, and medical facilities for the North Bay. The surrounding area is home to over a hundred wineries and vineyards and many beautiful parks and recreational facilities, including golf courses. Santa Rosa is in the center of a nationally recognized cycling area. We boast many attractions associated with large cities, including a symphony, performing arts center, theater productions and internationally recognized restaurants, yet still retain the warmth and small town feel of decades past. Santa Rosa has been named one of the 50 greenest cities in the United States with one of the top five mid-sized downtowns in California. The City of Santa Rosa is proud to be an equal opportunity workplace.