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Senior IT Technician w/Leadership
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Kanokla Networks
Remote
$53,272 Salary, Full-Time
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Job Description
KanOkla IT Services is seeking an experienced and skilled IT Services Technician to join our dedicated team. As an IT Services Technician, you will be responsible for providing top-notch IT support to our diverse clientele, including schools, hospitals, and small businesses in rural Kansas. This role requires a proactive individual with a strong technical background, excellent problem-solving abilities, and exceptional customer service skills. This position requires independence and initiative. Strong opportunity for leadership and preference for those comfortable with leading projects and/or teams.
Key Responsibilities:
- Wireless Point-to-Point (P2P): Install and configure P2P systems for both business and residential "Managed Property" clients.
Residential Solutions:
Work with residential customers to identify the best way to improve their home experience, such as installing outdoor mesh extenders to cover patios or metal workshops.Physical Installations:
Run Ethernet and Fiber Optic cabling in various environments. You must be comfortable climbing ladders and working in elevated workspaces .Hardware Support:
Diagnose and troubleshoot issues with computers, IP camera systems, and network devices.Customer Interaction:
Assist customers with product setup and provide friendly training on how to use their new equipment and services.Documentation:
Maintain accurate logs of support requests and inventory in our ticketing system.Technical Skills:
- Windows System Administration
- Network Management
- DNS Management
- TCP/IP Protocols
- Routing and Switching
- VLAN Configuration
- Firewall Configuration
- VPN Configuration
- Backup & Disaster Recovery
- Server Migration & Virtualization
Qualifications:
- Minimum of 5 years of experience in IT services or a related field.
- Strong understanding of IT infrastructure and networking concepts.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong communication and customer service skills.
- Relevant certifications (e.
Microsoft Certified:
Azure Administrator) are a plus.Job Types:
Full-time, Permanent Pay:
$20.00- $30.