System Support Technician

System Support Technician Illinois Credit Union League - 4.3 Naperville, IL Job Details Full-time $55,000 - $65,000 a year 6 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Endpoint Security CrowdStrike Falcon Windows Endpoint Detection and Response (EDR) Remote access software MFA IP networking Associate's degree IT department experience Full Job Description Mission-Critical Support The System Support Technician is the go-to force for Tier 1-2 technology support, keeping teammates productive across hardware, software, and core enterprise systems. This role exists to restore service fast, elevate the user experience, and strengthen reliable IT operations. Key responsibilities include owning incidents and service requests end-to-end; diagnosing issues across desktops, laptops, printers, Microsoft 365, connectivity, VPN, and business apps; escalating complex problems and tracking them through closure; provisioning and maintaining accounts/access in Active Directory / Entra ID; supporting onboarding/offboarding with secure access changes; assisting with endpoint management via Intune/Autopilot; monitoring scheduled processes and file transfers; performing backups/restores and retransmissions; and contributing to security, audit evidence, and PCI DSS-aligned controls.

Required qualifications/skills:

3-5 years IT support experience; Associate's degree required (Bachelor's preferred) Strong troubleshooting, documentation, and customer-focused communication Familiarity with Windows 10/11, ITSM tools (e.g., SysAid), Defender/CrowdStrike, BitLocker, MFA, TCP/IP Your Daily Momentum You start with a quick scan of the ticket queue and system alerts, then jump into a mix of fast wins and deeper investigations-keeping stakeholders updated as you go. Midday might include coordinating with a vendor, validating a file transfer, or double-checking access changes before they go live. Between requests, you tighten documentation, capture audit-ready notes, and look for small automation opportunities that shave minutes off repeat tasks. With work-from-home flexibility, you stay connected through crisp chats and calls, closing the day by confirming nothing urgent is left hanging-and that tomorrow's onboarding or maintenance work is already set up for a smooth launch. Rewards That Matter Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA); and Paid Time Off (PTO). Ready to keep systems humming and users winning? Apply today.