System Support Technician I / Tier 2 Technician

Job Title:

System Support Technician I / Tier 2

Technician Location:

Brookings, OR About Tekmanagement Tekmanagement Inc. has been a trusted IT service provider to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of Oregon's 100 Best Companies to work for (2022 & 2024), our Southern Oregon-based team is dedicated to delivering cutting-edge IT solutions with integrity, accountability, and excellence. We are passionate about fostering a supportive, growth-oriented workplace where every team member is empowered to excel. Job Overview We are seeking a talented System Support Technician I / Tier 2 Technician to provide top-tier technical support and contribute to our service excellence. This role is full-time, requiring a 40-hour workweek (Monday-Friday, 7 AM-5 PM) and participation in an on-call rotation to meet peak client needs. You'll spend a majority of your time working directly with clients while also contributing to process optimization, documentation, and collaboration across teams. This is a hybrid position, offering flexibility to work both remotely and on-site as needed. Key Responsibilities Provide advanced troubleshooting for IT services, including managed services, cloud solutions, cybersecurity, and networking. Support Active Directory, Office365 Entra/Azure AD, group policy, and networking basics (e.g., TCP/IP, routing, VLANs). Execute seamless user migrations, including profile and application transitions. Deliver outstanding customer service, meeting SLAs and exceeding performance goals. Develop and maintain standard operating procedures, ensuring process optimization. Collaborate with technical resources, sales representatives, account managers, and executive leadership to align customer priorities and business objectives. Document client environments, configurations, and procedures accurately. Qualifications 1-5 years of experience in IT support or similar roles. Strong familiarity with cloud computing, cybersecurity, and networking fundamentals. Hands-on experience with Active Directory, Office365, and advanced networking concepts like VLANs and NAT policies. Proven ability to prioritize workloads effectively and balance multiple tasks with attention to detail. Exceptional problem-solving and critical thinking skills. Strong customer service orientation and effective communication skills.

Character Traits and Core Values Integrity and Honesty:

Demonstrates ethical behavior and transparency in all actions, even when no one is watching.

Humility:

Practice humility with all. Know your capacities, defer to others more capable, seek input, and receive guidance.

Cheerfulness and Uplifting Attitude:

Maintains a positive and encouraging demeanor, fostering a pleasant work environment.

Compassion and Service-Minded:

Shows genuine care for customers and team members, prioritizing their needs and well-being.

Consistently Positive:

Inspires and guides the team with a clear vision, leading by example.

Self-Motivated and Hard-Working:

Takes initiative and consistently puts in the effort to achieve goals.

Results-Oriented:

Focused on achieving measurable outcomes and driving the success of the company.

Accountability:

Practices personal and team accountability.

Protectiveness:

Protects the people, the brand, the assets, and the reputation of the company.

Golden Rule:

Treats others the way you want others to treat you.

Dependable:

Demonstrates the character to be reliable, steady and trustworthy. Your teammates can count on you to do your job correctly and on time.

Empathy:

Possesses the ability to take on another's perspective, to understand, feel, and possibly share and respond to their experience.

Compensation Pay:

$20.00 - $32.00 per hour (depending on experience)

Benefits:

401(k) Insurance - Medical, Dental, Vision and Life Paid Time Off Tuition Reimbursement Referral Program How to Apply Ready to join a dynamic team and make a meaningful impact? Send your resume and a cover letter detailing your experience and vision for the role to julior@tekmanagement.com.

Job Type:

Full-time Pay:

$20.00 - $32.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

IT support: 1 year (Required)

Location:

Brookings, OR (Required)

Work Location:

In person